Service Administrator - Machinery Division in Carlisle

We are seeking a highly motivated and organised Service Administrator to join our Machinery Service Department at Carr's Billington, Carlisle. This is a varied and rewarding role, ideal for someone who thrives in a fast-paced environment and enjoys being at the heart of a busy workshop operation. Working closely with the Service Manager, you will play a key role in ensuring the smooth and efficient running of the department, supporting both our customers and internal teams across an extensive product range including Massey Ferguson, Krone, Weidemann, Yamaha, Ovlac, Stihl and Ferris.

About Us: Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

The Job: As Service Administrator, you will be responsible for the day-to-day administration of a busy machinery workshop, ensuring high standards of service, organisation and customer care are consistently delivered. Your key responsibilities will include:

• Administration of warranty claims and associated documentation
• Invoicing and ongoing customer liaison
• Administration of machine registration and customer care processes
• Supporting the Service Manager with day-to-day team coordination and work scheduling
• Maintaining departmental standards and procedures
• Managing phone and workshop reception, acting as a professional first point of contact
• Acting as a key link between departments and branches across the wider Carr's Billington network
• Undertaking any other tasks associated with the efficient operation of the workshop

You will also be required to adhere to all Company and Group policies and procedures, including those relating to Safety, Health and Environment, and to ensure compliance with all relevant legislation and approved codes of practice.

Essential Skills, Experience and Qualities Required:

• Strong written communication skills, with the ability to use clear, concise language appropriate to the audience
• Confident IT user, with a working knowledge of Word, Excel and Outlook
• Excellent interpersonal and communication skills, with the ability to liaise effectively with customers, suppliers and internal stakeholders
• Ability to support and influence the management of a diverse team
• Proven ability to manage change and adapt to unexpected demands
• Strong organisational skills, with the ability to prioritise workload and manage competing deadlines, both independently and as part of a team

Desirable:

• Previous experience in a service, workshop or machinery environment
• Familiarity with agricultural or construction machinery and related administration

Benefits: As part of The Billington Group we offer a wide range of employee benefits including:

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health:

• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle:

• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future:

• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.