Machinery Parts Advisor in Carlisle

We are seeking a highly motivated and organised Machinery Parts Advisor to join our dynamic team at our Carlisle Machinery Depot and Country Store. This exciting opportunity is ideal for someone who is passionate about serving and supporting the Rural and Agricultural industry and who wants to help keep the wheels of the Agricultural Industry turning while working with leading brands like Massey Ferguson, Krone, Can-Am, Stihl, and Horsch.

About Us

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

The Job

• Be the friendly face of our Parts Department-serving both walk-in and phone customers with expert advice and a smile.
• Support the Parts Manager and Supervisor in driving performance, boosting sales, and delivering industry-leading service.
• Take charge of our retail machinery area, helping customers find exactly what they need.
• Use your initiative to grow sales, maximise margins, and keep our stock flowing smoothly.
• Handle telesales and counter service with confidence, using all available tools to locate parts and accessories.
• Keep things running behind the scenes-supporting with stock control, goods inwards, and admin tasks across Parts and Workshop teams.
• Collaborate with our central machinery team on exciting projects and budget delivery.
• Champion Stihl and Groundcare product sales in the branch.
• Adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
• Ensure all relevant legislation and approved codes of practice, are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS, & NOPS assurance schemes.

The above list is not exhaustive, and your role will certainly change over time reflecting the changing needs and activities of the organisation and our commitment to making best use of new technology and continuously improving the way we do things. You must therefore be committed to personal development and to becoming multi-skilled in order that you can adapt to and welcome constant change in the effort to achieve the stated aim of "making continuous improvements in the efficiency and effectiveness of our use of resources".

Essential – Skills, Experience and Qualities Required

• Excellent customer service skills, with an appreciation for our customer base.
• An organised approach to work and able to work using own initiative.
• Experience in a similar role, or knowledge of Agriculture.
• Demonstrable experience of working in a retail environment.
• Be a practical problem solver.
• Adopts a flexible approach to work and willing to take on additional responsibilities.
• Team player, with a genuine interest in helping others.

Desirable

• Holds a full UK driving licence.
• Confident and competent user of Microsoft applications systems and fully IT literate.
• Previous experience of using D365/IBCOS software.

Benefits

• An attractive salary package.
• Annual salary reviews in September each year.
• A minimum of 25 days annual leave.
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

• Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
• Sick pay: Generous company sick pay entitlement.
• Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

• Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
• Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
• Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
• My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
• Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

• Pension: Enrolment into the Company pension scheme after 3 months of employment.
• Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.