At a Glance
- Tasks: Deliver top-notch customer service and drive sales through proactive engagement.
- Company: Join a family-owned business with a focus on growth and innovation.
- Benefits: Enjoy competitive salary, generous leave, and health benefits.
- Other info: Flexible working options and excellent training opportunities await you.
- Why this job: Be at the heart of our operations and build lasting customer relationships.
- Qualifications: Confident communicator with experience in customer service or sales.
The predicted salary is between 30000 - 40000 £ per year.
We're on the look out for a confident and proactive Customer Service & Sales Coordinator to join our Fuels team, based at Kingstown, Carlisle. This role blends customer service, administration and sales - a perfect opportunity for someone who enjoys building relationships and being at the heart of keeping our business moving. This is a full time role but we are also open to considering part‑time working or a job‑share arrangement for the right individual.
THE JOB
- Deliver excellent customer service across inbound and outbound calls, resolving queries first time
- Proactively contact new, existing, and lapsed customers to generate sales and maximise opportunities
- Process orders, produce quotations, and manage day‑to‑day customer administration
- Work closely with our Fuels Planner and drivers to ensure smooth, timely deliveries
- Support customers with account queries, liaising with finance where needed
- Use sales data to identify opportunities and help achieve (and exceed!) targets
- Build strong, long‑term customer relationships to drive retention and repeat business
- Follow all company policies, including health, safety, and compliance standards
ESSENTIAL SKILLS, EXPERIENCE AND QUALITIES REQUIRED
- Confident communicator with the ability to build rapport quickly
- Experience in customer service, sales or similar role
- Proactive, positive and solutions‑focused mindset
- Strong attention to detail and accuracy
- Good numerical and commercial awareness
- Comfortable handling calls from initial query through to closing a sale
- Well organised with strong time‑management skills
- Team player who thrives in a small, collaborative environment
DESIRABLE
- Experience with CRM systems, including Microsoft Dynamics 365
- Proficiency in Microsoft Office (Excel, Outlook, Teams)
- Knowledge of the fuel industry or logistics environment
- Full UK driving licence
BENEFITS
- An attractive salary package.
- Annual salary reviews in September each year.
- A minimum of 25 days annual leave.
- Opportunity to work for a well‑established family‑owned business with ambitions for growth and innovation.
Your Health
- Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.
- Sick pay: Generous company sick pay entitlement.
- Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
Your Lifestyle
- Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.
- Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.
- Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.
- My Savings Hub: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.
- Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.
Your Future
- Pension: Enrolment into the Company pension scheme after 3 months of employment.
- Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.
Customer Service & Sales Coordinator in Carlisle employer: Carrs Billington Agriculture (Sales) Ltd.
Join The Billington Group as a Customer Service & Sales Coordinator in Kingstown, Carlisle, where you'll thrive in a supportive, family-owned environment that values employee growth and innovation. Enjoy a competitive salary, generous annual leave, and a range of health and lifestyle benefits, all while building strong customer relationships and contributing to our success. With flexible working options and ongoing training opportunities, this role is perfect for those seeking a meaningful career in a collaborative team.
Contact Details:
Carrs Billington Agriculture (Sales) Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Coordinator in Carlisle
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and sales. Highlight specific examples where you've built relationships or solved problems, as this is key for the role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up on the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team.
We think you need these skills to ace Customer Service & Sales Coordinator in Carlisle
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service and sales. We want to see how you've built relationships and resolved queries in the past, so share specific examples that showcase your proactive and solutions-focused mindset.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your familiarity with CRM systems and any relevant experience in the fuel or logistics industry to stand out.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Carrs Billington Agriculture (Sales) Ltd.
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to share examples of how you've resolved customer queries in the past, especially on the first call. This will show your proactive approach and ability to build rapport quickly.
✨Show Off Your Sales Skills
Prepare to discuss your experience with sales, particularly how you've identified opportunities and maximised them. Think of specific instances where you’ve successfully generated sales or retained customers, as this role is all about driving those relationships.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems like Microsoft Dynamics 365, make sure to highlight it. If not, do a bit of research on how these systems work and be ready to discuss how you would use them to manage customer interactions effectively.
✨Demonstrate Your Team Spirit
This role thrives in a collaborative environment, so be prepared to talk about your experiences working in teams. Share examples of how you’ve supported colleagues or contributed to team goals, showing that you’re a team player who can help keep the business moving.
