Master Technician - Machinery Division in Annan

We are seeking an experienced and highly skilled Master Technician to join our Service Department at Carr's Billington Machinery Depot, Annan. This is a key role within the business, offering the opportunity to lead technical support across a defined customer area while working with industry brands including Massey Ferguson, Weidemann, Krone, BVL, HiSpec and Major. Working closely with the Service Manager, you will play a vital role in ensuring the smooth day-to-day operation of the Service Department, delivering industry-leading levels of technical expertise, customer care and support. You will act as a technical authority within the team, building strong customer relationships and supporting colleagues across Aftersales and Sales.

About Us: Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand, we have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

The Job: As Master Technician, you will take ownership of technical support and customer service delivery across a busy workshop and field-based operation. Your key responsibilities will include:

• Providing lead technical support, diagnosing, repairing and maintaining agricultural machinery and equipment to manufacturer standards
• Working with premium agricultural brands, ensuring all machinery operates to a high level of accuracy and performance
• Taking responsibility for key day-to-day service processes, ensuring clear communication between customers, workshop, parts and sales teams
• Working both in the workshop and in the field/on farm, as required
• Owning the Customer Care process for linked customers, ensuring strong engagement and long-term relationships
• Building and maintaining key customer networks, working closely with other Aftersales team members and the Sales department
• Ensuring Dealer Standards are met and maintaining a clean, safe and efficient working environment
• Participating in on-call rotas and providing out-of-hours support when required
• Identifying opportunities to maximise budgets and performance targets
• Maintaining a strong working relationship with the Parts Department, supporting efficient job completion
• Supporting the Sales Department with technical enquiries, advice and machinery installations
• Undertaking any other tasks associated with the efficient technical support of the Service Department

You will be expected to adhere to all Company and Group policies and procedures, including those relating to Safety, Health and Environmental standards, and ensure compliance with all relevant legislation and manufacturer requirements.

Essential Skills, Experience and Qualities Required:

• Excellent working knowledge of mechanical, electrical and hydraulic systems
• Proven experience diagnosing and repairing agricultural machinery in a commercial environment
• Confident IT user, including working knowledge of diagnostic software
• Strong written communication skills, with the ability to produce clear and accurate technical documentation
• Excellent interpersonal and communication skills, with the ability to liaise with customers, suppliers and internal stakeholders
• Ability to manage change, adapt to unexpected demands and prioritise workload effectively
• Experience working independently, managing time and competing deadlines
• Flexibility to work extended hours during busy seasons and weekends, as required
• Full UK driving licence

Desirable:

• Manufacturer training or accreditation with Massey Ferguson, Weidemann, Krone or related brands
• Experience mentoring or supporting less experienced technicians

Benefits:

• An attractive salary package
• Annual salary reviews in September each year
• A minimum of 25 days annual leave
• Opportunity to work for a well-established family-owned business with ambitions for growth and innovation
• Your Health: Health Assured – Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice
• Sick pay – Generous company sick pay entitlement
• Health Cash Plan – A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more
• Your Lifestyle: Staff Discount – Colleagues are eligible for a generous staff discount on selected products at our Country Stores
• Cycle to work scheme – A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment
• Flexible life assurance and critical illness cover – Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates
• My Savings Hub – Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays
• Salary finance benefits – Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education
• Your Future: Pension – Enrolment into the Company pension scheme after 3 months of employment
• Training & Development – Role specific training and ongoing training and development opportunities identified through our annual appraisal scheme