Senior Account Manager

Are you an experienced Senior Account Manager ready to take on a more strategic role within a leading healthcare communications consultancy?

We're partnering with an award-winning global healthcare communications agency that is looking to add an ambitious Senior Account Manager to its growing team.

This is an exciting opportunity to lead strategic client relationships, oversee complex healthcare communications programmes and play a key role in developing both clients and colleagues within a collaborative, people‑first environment.

Everything you need to know about the role

As a Senior Account Manager, you'll take ownership of key client accounts, acting as a trusted strategic advisor while leading the successful delivery of integrated healthcare communications programmes.

You'll manage multiple workstreams, oversee budgets and resources, mentor junior team members and work closely with senior leadership to identify opportunities for account growth and new business development.

• Build trusted, long‑term client relationships, acting as the senior day‑to‑day contact and providing strategic consultancy that consistently exceeds expectations.
• Lead the delivery of complex healthcare communications programmes from planning through to execution, ensuring projects are delivered on time, within budget and to the highest quality standards.
• Anticipate client needs, proactively identifying solutions and opportunities that add value and strengthen partnerships.
• Provide strategic guidance across a range of healthcare communications initiatives, collaborating with senior colleagues to develop impactful communications strategies.
• Take ownership of project finances, including budgeting, forecasting, resource planning and ensuring commercial success across accounts.
• Build strong relationships with internal teams, external stakeholders and key opinion leaders to ensure seamless programme delivery.
• Identify opportunities for organic account growth and contribute to new business activities and agency development initiatives.
• Coach, mentor and support junior team members, helping to develop capability, confidence and future talent within the agency.
• Champion collaboration, innovation and continuous improvement while embracing new technologies and AI‑enabled ways of working to enhance client delivery.

Experience and qualities that make you a strong fit

• Previous Senior Account Manager experience, or an experienced Account Manager ready to step up, gained within a healthcare communications, healthcare advertising or medical communications agency.
• Strong consultancy and client leadership skills, with the ability to build trusted relationships and confidently provide strategic counsel.
• Proven experience managing multiple complex client programmes while balancing competing priorities in a fast‑paced agency environment.
• Excellent commercial and financial management skills, including experience managing budgets, forecasting and resource planning.
• Strong understanding of healthcare industry compliance and regulatory requirements.
• Excellent organisational skills with exceptional attention to detail and the ability to proactively solve problems.
• Outstanding written, verbal and presentation skills, with the ability to adapt communication styles for different audiences.
• Experience mentoring, coaching and developing junior colleagues while contributing positively to team culture.
• A collaborative, commercially aware mindset with a passion for delivering exceptional healthcare communications.
• An enthusiasm for embracing AI and emerging technologies to improve ways of working and enhance client outcomes.

What's on offer?

• Competitive salary between £45K and £55K with a comprehensive benefits package.
• Hybrid working, offering flexibility and an excellent work‑life balance.
• Private healthcare and additional wellbeing benefits for you and your family.
• Generous holiday allowance with additional leave awarded through length of service.
• Ongoing investment in learning and development, including structured training and career progression opportunities.
• A collaborative, inclusive culture where your ideas are valued and your career development is genuinely supported.
• The opportunity to work with leading pharmaceutical and healthcare clients on meaningful programmes that make a real difference to patient outcomes.

Could this be the role for you?

If you're an experienced Senior Account Manager looking to join an ambitious, supportive healthcare communications consultancy where you'll have genuine strategic influence, develop long‑term client partnerships and help shape the next generation of healthcare communications professionals, we'd love to hear from you.

Please apply below or send your CV and a brief cover letter to lucy@carrotrecruitment. com.

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