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For Companies At a Glance
- Tasks: Support customers, drive retention, and ensure satisfaction as a trusted advisor.
- Company: Carrot Fertility is a leading global platform for fertility and family-building care.
- Benefits: Enjoy health benefits, parental leave, and a competitive compensation package.
- Why this job: Join a dynamic team making a real impact in healthcare and family support.
- Qualifications: 3+ years in Customer Success or similar roles; strong communication skills required.
- Other info: Work with a recognised company featured in major media outlets.
The predicted salary is between 28800 - 48000 £ per year.
About Carrot:
Carrot Fertility is the leading global fertility and family-building platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot\’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.
The Role:
Carrot is seeking a Customer Success Manager to support new and existing Carrot customers, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests.
Our Customer Success Managers:
Minimum Qualifications:
Preferred Qualifications:
Compensation:
Carrot is committed to providing a competitive and holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, short- and long-term incentives, parental leave, family-forming resources, and a competitive compensation package. Actual compensation is commensurate with experience and confirmed job-related skills.
Why Carrot?
Carrot has received national and international recognition for its pioneering work, including Best Diversity, Equity, & Inclusion Product from the Anthem Awards, Fast Company\’s Most Innovative Companies, CNBC\’s 100 Barrier Breaking Startups, and more. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, healthcare innovation and diversity, equity, and inclusion, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more.
Carrot teams span more than 40 states across the United States and dozens of countries around the world. Carrot has received numerous workplace awards, including Fortune\’s Best Workplaces in Healthcare, Quartz’s Best Companies for Remote Workers, and Great Place to Work and Age-Friendly Employer certifications. Learn more at carrotfertility.com.
Customer Success Manager (United Kingdom) employer: Carrot Fertility
Contact Detail:
Carrot Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (United Kingdom)
✨Tip Number 1
Familiarise yourself with Carrot Fertility's mission and values. Understanding their commitment to inclusivity and support will help you align your approach when engaging with potential customers, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with professionals in the fertility and family-building sector. Attend industry events or join relevant online communities to connect with HR benefits leaders and gain insights into their needs, which will be invaluable in your role as a Customer Success Manager.
✨Tip Number 3
Brush up on your CRM skills, particularly with Salesforce. Being proficient in these tools will not only enhance your efficiency but also demonstrate your readiness to manage customer relationships effectively from day one.
✨Tip Number 4
Prepare to discuss your experience in driving customer satisfaction and retention. Have specific examples ready that highlight your ability to understand customer needs and develop tailored solutions, as this is crucial for the role.
We think you need these skills to ace Customer Success Manager (United Kingdom)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Success Manager position at Carrot Fertility. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in Customer Success, Account Management, or Project Management. Use specific examples that demonstrate your ability to drive customer satisfaction and engagement, as these are crucial for this role.
Show Enthusiasm for the Company: Express your passion for Carrot Fertility’s mission in your application. Mention any relevant knowledge you have about their services and how you can contribute to their goals, particularly in supporting customers and enhancing their experience.
Tailor Your Application: Customise your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description, such as 'customer advocacy', 'relationship building', and 'success plans' to make your application stand out.
How to prepare for a job interview at Carrot Fertility
✨Understand Carrot's Mission
Before your interview, take some time to research Carrot Fertility and its mission. Understanding their commitment to providing inclusive support for family-building will help you align your answers with their values and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer success or account management. Highlight specific examples where you've driven retention, increased engagement, or resolved customer issues effectively. This will show that you have the skills needed for the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about the team dynamics, challenges faced by the Customer Success Managers, or how success is measured at Carrot. Asking thoughtful questions shows your genuine interest in the position.
✨Demonstrate Analytical Skills
Since the role requires strong analytical skills, be ready to discuss how you've used data to inform decisions or improve customer satisfaction in past roles. Providing concrete examples will illustrate your ability to analyse situations and develop tailored solutions.
