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- Tasks: Support members on their family-forming journeys through phone and email communication.
- Company: Join Carrot, a global leader in fertility and family care.
- Benefits: Enjoy health benefits, competitive pay, and flexible remote work options.
- Why this job: Make a meaningful impact by helping individuals achieve their family goals.
- Qualifications: Bilingual in English and Greek with customer service experience.
- Other info: Part-time role with excellent training and career growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
About Carrot: Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot’s proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages.
The Role: We are looking for a compassionate and dedicated Care Companion to join our team. In this position, you will be asked to use both English and Greek to assist members. At Carrot, we firmly believe in providing accessible, inclusive, and high-quality fertility and family-forming care to all individuals. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys, starting from their initial interaction with Carrot. This role is primarily phone and email support, and you will be an integral part of the team. You will also have the opportunity to work with members via video chat and other communication avenues.
Your main responsibility will be to provide outstanding customer service using your excellent communication and empathy skills. You will effectively address their questions and concerns, ensuring they receive the guidance they need. You will play a crucial role in shaping our members’ experience, helping them navigate and achieve their family-forming goals. By joining our service team as a Care Companion, you will contribute to Carrot’s mission of inclusivity and accessibility in fertility and family-forming services, making a meaningful impact on the lives of individuals and couples. This is a part-time position, with 20 hours per week expected. The first Monday of each month will be in our London office, with the rest of the work done from home. The expected shift is Monday through Friday, from 4:00-8:00 pm BST. Training will be the first 8 weeks from 2:00 pm-6:00 pm BST.
The Team: The Care Companion team is composed of compassionate individuals with experience in the healthcare industry who have completed foundational training in reproductive health in addition to ongoing learning in the topics of adoption, fertility treatment, fertility preservation, donor assisted reproduction, gestational carrier arrangements, LGBTQ+ care and more. The Care Companion team supports all legal paths to parenthood and works with members living in the US and 50+ countries (and growing) around the world.
Minimum Qualifications:
- Bachelor's Degree
- 1-3 years of experience working in a direct customer service, healthcare, or client-facing role.
- Superior communication skills, both written and verbal
- Ability to empathetically support a diverse member population through all paths to parenthood
- Bilingual in the following languages: English + Greek
Preferred Qualifications:
- Previous call center experience and understanding of call center KPIs
- Experience working at a fast-growing tech company or digital health company
- Experience with Zendesk or similar CRM platforms
- Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/or gestational carrier arrangements
Compensation: Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package.
Fraud & Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com.
Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company’s Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications.
Care Companion I (Greek Speaking) employer: Carrot Fertility
Contact Detail:
Carrot Fertility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Companion I (Greek Speaking)
✨Tip Number 1
Get to know Carrot inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be using both English and Greek, make sure you're comfortable switching between the two. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show your empathy! Think about how you can connect with members on a personal level. Share stories or experiences that highlight your understanding of their journeys—this will make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Carrot team and making a difference in people's lives.
We think you need these skills to ace Care Companion I (Greek Speaking)
Some tips for your application 🫡
Show Your Compassion: In your application, let us see your caring side! Share experiences where you've helped others, especially in a customer service or healthcare setting. We want to know how you can bring empathy to the Care Companion role.
Bilingual Brilliance: Since this role requires both English and Greek, make sure to highlight your language skills! Mention any relevant experiences where you've used these languages, whether in work or personal situations. We love seeing that bilingual flair!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Use keywords from the description to show us you understand the role and how you fit into our mission at Carrot.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Carrot Fertility
✨Know Your Stuff
Before the interview, make sure you understand Carrot's mission and values. Familiarise yourself with their services and how they support family-forming journeys. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Empathy
As a Care Companion, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in customer service or healthcare settings. This will highlight your ability to support diverse members effectively.
✨Practice Your Bilingual Skills
Since the role requires both English and Greek, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be ready to switch between them smoothly while discussing relevant scenarios.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training process, or the tools they use like Zendesk. This not only shows your enthusiasm for the position but also helps you gauge if Carrot is the right fit for you.
