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For Companies At a Glance
- Tasks: Support members on their family journeys via phone, email, and video chat.
- Company: Join Carrot Fertility, a leader in global fertility and family-building healthcare.
- Benefits: Enjoy remote work flexibility, health benefits, and a competitive compensation package.
- Why this job: Make a meaningful impact while working in an inclusive and supportive environment.
- Qualifications: 1-3 years in customer service, excellent communication skills, and bilingual in Thai and English.
- Other info: Part-time role with 20 hours per week; first Monday monthly in-office.
The predicted salary is between 24000 - 36000 £ per year.
Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot\’s comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.
The Role:
We are looking for a compassionate and dedicated Care Companion to join our team. In this position you will be asked to use both English and Thai to assist members.
At Carrot, we firmly believe in providing accessible, inclusive, and high-quality fertility and family-forming care to all individuals. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys, starting from their initial interaction with Carrot. This role is primarily phone and email support, and you will be an integral part of the team. You will also have the opportunity to work with members via video chat, and other communication avenues.
In this position, your main responsibility will be to provide outstanding customer service using your excellent communication and empathy skills. You will effectively address their questions and concerns, ensuring they receive the guidance they need. You will play a crucial role in shaping our members\’ experience, helping them navigate and achieve their family-forming goals.
By joining our service team as a Care Companion, you will contribute to Carrot\’s mission of inclusivity and accessibility in fertility and family-forming services, making a meaningful impact on the lives of individuals and couples.
This is a part-time position, with 20 hours per week expected.
The first Monday of every month will be in an office, with the rest of the time being remote.
The Team:
The Care Companion team is composed of compassionate individuals with experience in the healthcare industry who have completed foundational training in reproductive health in addition to ongoing learning in the topics of adoption, fertility treatment, fertility preservation, donor assisted reproduction, gestational carrier arrangements, LGBTQ+ care and more.
The Care Companion team supports all legal paths to parenthood and works with members living in the US and 50+ countries (and growing) around the world.
Minimum Qualifications:
- 1-3 years of experience working in a direct customer service, healthcare, or client-facing role.
- Superior communication skills, both written and verbal
- Ability to empathetically support a diverse member population through all paths to parenthood
- Bachelor\’s Degree
- Bilingual in the following languages:
Preferred Qualifications:
- Previous call center experience and understanding of call center KPIs
- Experience working at a fast-growing tech company or digital health company
- Experience with Zendesk or similar CRM platforms
- Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/ or gestational carrier arrangements
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package.
Fraud & Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com
Why Carrot?
Carrot has received national and international recognition for its pioneering work, including Fast Company\’s Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare’s Innovators. Carrot’s global workforce has been acknowledged with several accolades, including Fortune’s Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation, including MSNBC, The Economist, Bloomberg, The Wall Street Journal, CNBC, National Public Radio, Harvard Business Review, and more. Learn more at carrotfertility.com.
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Applicants may be required to undergo drug testing and a background check as part of the pre-employment screening process. Any offer of employment extended by Carrot Fertility is contingent upon the applicant’s compliance with and successful completion of these screenings, conducted in accordance with Carrot Fertility\’s established protocols.Disclaimer: We adhere to all applicable state and federal laws regarding testing. Please note, we do not test for THC. * Select…
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Global Care Companion (Thai Speaking) United Kingdom employer: Carrot Fertility, Inc.
Contact Detail:
Carrot Fertility, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Care Companion (Thai Speaking) United Kingdom
✨Tip Number 1
Familiarise yourself with Carrot Fertility's mission and values. Understanding their commitment to inclusivity and accessibility in family-forming services will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Brush up on your communication skills in both English and Thai. Since the role requires bilingual support, practice articulating complex ideas clearly and empathetically in both languages to demonstrate your capability in real-time scenarios.
✨Tip Number 3
Research common challenges faced by individuals on their family-forming journeys. Being knowledgeable about fertility treatments, adoption processes, and LGBTQ+ care will allow you to provide informed support and show your dedication to helping members.
✨Tip Number 4
Network with current or former employees of Carrot Fertility. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what makes a successful Care Companion.
We think you need these skills to ace Global Care Companion (Thai Speaking) United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and healthcare. Emphasise your bilingual skills in Thai and English, as well as any specific experience related to fertility or family-forming services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals on their family-forming journeys. Mention your empathy and communication skills, and how they align with Carrot's mission of inclusivity and accessibility.
Highlight Relevant Experience: In your application, clearly outline any previous roles that involved direct customer interaction, especially in healthcare settings. If you have experience with CRM platforms like Zendesk, be sure to mention it.
Showcase Your Availability: Since this is a part-time role, indicate your availability clearly in your application. Mention your flexibility for the office day and remote work, as well as your readiness to start as soon as possible.
How to prepare for a job interview at Carrot Fertility, Inc.
✨Show Your Compassion
As a Care Companion, empathy is key. Be prepared to share examples of how you've supported individuals in challenging situations, demonstrating your ability to connect with diverse members and provide compassionate care.
✨Highlight Your Communication Skills
Since the role involves assisting members via phone and email, practice articulating your thoughts clearly. Consider discussing any previous experiences where effective communication made a difference in customer service.
✨Familiarise Yourself with Family-Forming Topics
Brush up on topics related to fertility, adoption, and LGBTQ+ care. Showing that you understand these areas will not only impress the interviewers but also demonstrate your commitment to the mission of inclusivity at Carrot.
✨Prepare for Bilingual Scenarios
Since the role requires Thai language skills, be ready to showcase your bilingual abilities. You might be asked to respond to questions in both English and Thai, so practice switching between the two languages smoothly.
