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- Tasks: Support members on their family journeys via phone, email, and video chat.
- Company: Carrot Fertility is a global leader in fertility and family-building healthcare.
- Benefits: Enjoy remote work flexibility, health benefits, and competitive compensation.
- Why this job: Make a meaningful impact while working in an inclusive and supportive environment.
- Qualifications: 1-3 years in customer service, bilingual in Thai and English, and a Bachelor's degree required.
- Other info: Part-time role with 20 hours per week; first Monday monthly in-office.
The predicted salary is between 30000 - 42000 £ per year.
Carrot Fertility is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere. Trusted by more than a thousand multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. From maternity through menopause and pre-pregnancy through parenting, Carrot is dedicated to expanding access and improving outcomes. Carrot empowers members with compassionate, personalized, and inclusive support.
We are looking for a compassionate and dedicated Care Companion to join our team. In this position you will be asked to use both English and Thai to assist members. At Carrot, we firmly believe in providing accessible, inclusive, and high-quality fertility and family-forming care to all individuals. As a Care Companion, you will have the unique opportunity to guide our members through their family-forming journeys, starting from their initial interaction with Carrot. This role is primarily phone and email support, and you will be an integral part of the team. You will also have the opportunity to work with members via video chat and other communication avenues.
Your main responsibility will be to provide outstanding customer service using your excellent communication and empathy skills. You will effectively address their questions and concerns, ensuring they receive the guidance they need. You will play a crucial role in shaping our members' experience, helping them navigate and achieve their family-forming goals. By joining our service team as a Care Companion, you will contribute to Carrot's mission of inclusivity and accessibility in fertility and family-forming services, making a meaningful impact on the lives of individuals and couples.
This is a part-time position, with 20 hours per week expected. The first Monday of every month will be in an office, with the rest of the time being remote.
The Care Companion team is composed of compassionate individuals with experience in the healthcare industry who have completed foundational training in reproductive health in addition to ongoing learning in the topics of adoption, fertility treatment, fertility preservation, donor assisted reproduction, gestational carrier arrangements, LGBTQ+ care and more. The Care Companion team supports all legal paths to parenthood and works with members living in the US and 50+ countries (and growing) around the world.
Minimum Qualifications:
- 1-3 years of experience working in a direct customer service, healthcare, or client-facing role.
- Superior communication skills, both written and verbal.
- Ability to empathetically support a diverse member population through all paths to parenthood.
- Bachelor's Degree.
- Bilingual in the following languages: Thai.
Preferred Qualifications:
- Previous call center experience and understanding of call center KPIs.
- Experience working at a fast-growing tech company or digital health company.
- Experience with Zendesk or similar CRM platforms.
- Past experience in the family-forming space: fertility care, adoption, donor assisted reproduction, and/or gestational carrier arrangements.
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package.
Fraud & Security Notice: Please note that all communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to: securityreporting@get-carrot.com.
Why Carrot? Carrot has received national and international recognition for its pioneering work, including Fast Company's Most Innovative Companies and World Changing Ideas, Inc. Power Partners, and Modern Healthcare's Innovators. Carrot's global workforce has been acknowledged with several accolades, including Fortune's Best Workplaces in Healthcare, Great Place to Work, and Age-Friendly Employer certifications. Carrot is regularly featured in media reporting on issues related to the future of work, women in leadership, and healthcare innovation.
Global Care Companion (Thai Speaking) New United Kingdom employer: Carrot Fertility, Inc.
Contact Detail:
Carrot Fertility, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Care Companion (Thai Speaking) New United Kingdom
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of individuals seeking fertility and family-forming support. Understanding these nuances will help you connect better with potential members during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in both English and Thai. Practising empathetic responses can make a significant difference in how you engage with interviewers and demonstrate your suitability for the role.
✨Tip Number 3
Research Carrot Fertility's mission and values thoroughly. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly understands and supports their goals.
✨Tip Number 4
Network with current or former employees of Carrot Fertility. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Global Care Companion (Thai Speaking) New United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and healthcare. Emphasise your bilingual skills in English and Thai, as well as any specific experiences that relate to family-forming or fertility care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting individuals on their family-forming journeys. Mention your empathy and communication skills, and how they align with Carrot's mission of inclusivity and accessibility.
Highlight Relevant Experience: In your application, clearly outline any previous roles that involved direct customer interaction, especially in healthcare or tech environments. If you have experience with CRM platforms like Zendesk, be sure to mention it.
Showcase Your Availability: Since this is a part-time role, specify your availability in your application. Make it clear that you can commit to the required hours and are flexible with remote work, except for the office requirement on the first Monday of each month.
How to prepare for a job interview at Carrot Fertility, Inc.
✨Show Your Empathy
As a Care Companion, empathy is key. Be prepared to share examples of how you've supported individuals in challenging situations, especially in healthcare or customer service roles. This will demonstrate your ability to connect with members on a personal level.
✨Highlight Your Bilingual Skills
Since the role requires fluency in both English and Thai, make sure to emphasise your language skills during the interview. You might even want to practice answering common questions in both languages to showcase your proficiency.
✨Familiarise Yourself with Family-Forming Topics
Brush up on topics related to fertility, adoption, and other family-forming paths. Being knowledgeable about these areas will not only impress your interviewers but also show your commitment to the role and the mission of Carrot Fertility.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and communication skills. Think of specific instances where you successfully resolved customer issues or provided support, and be ready to discuss them in detail.
