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- Tasks: Lead a team, ensure customer satisfaction, and maintain store standards.
- Company: Join a dynamic team at Highs, where your leadership can shine.
- Benefits: Competitive hourly wage, flexible hours, and opportunities for career growth.
- Why this job: Kickstart your career in a fun environment while making a real impact.
- Qualifications: Must be 18+, with some supervisory experience preferred.
- Other info: Fast-paced retail environment with potential for advancement.
The predicted salary is between 16 - 17 £ per hour.
Are you seeking a career path? Do you have leadership skills? Highs is seeking success-minded individuals that are looking to climb the ladder to a fabulous career. The Shift Leader (SL) is responsible for supporting the Store Manager in the day-to-day store operations. The SL is a key partner in meeting performance and profit partnership with the Store Manager. The SL is responsible for customer and employee satisfaction, brand standards, and store profitability. The SL ensures exceptional customer experiences and supports our vision of being Fast, Fresh & Friendly.
Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees. Supervise the day-to-day tasks of all store employees. Provide superior customer service to all customers: greeting, assisting, suggesting, selling and thanking each customer. Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program. Motivate, encourage and challenge customer service representatives. Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow-up as necessary. Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well-kept store to provide a positive customer experience.
Qualifications
- High School Diploma or equivalent preferred.
- Previous experience supervising others preferred.
- Must be at least 18 years old.
- Strong food service experience preferred, ideally in a managerial role.
- ServSafe certification preferred or successful completion of certification within 2 months of hire.
- Strong communication skills with the ability to effectively communicate with employees, customers and vendors.
- Strong analytical and organizational skills.
- Ability to lift to 50 lbs.
- Reliable transportation.
- Ability to work all shifts, weekends and holidays as needed by the business as well as work the site alone as required.
- Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
- Spends most of the shift standing with frequent bending and lifting.
- In inclement weather conditions employees may be expected to assist with efforts to maintain full store operations.
Key Skills
- Restaurant Experience
- Food Service
- Inventory Control
- Customer Service
- Employee Evaluation
- Food Safety Experience
- Math
- Shift Management
- Food Processing
- Leadership Experience
- P&L Management
- Supervising Experience
Employment Type: Part-Time
Experience: 0 years
Vacancy: 1
Hourly Salary: 16 – 17
Shift Leader Dover, DE employer: Carroll Independent Fuel Company
Contact Detail:
Carroll Independent Fuel Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader Dover, DE
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know about openings. Don’t be shy; let them know you’re on the hunt for a Shift Leader role!
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for food service and leadership during interviews. Share specific examples of how you've motivated teams or improved customer experiences in past roles.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Shift Leader Dover, DE
Some tips for your application 🫡
Show Off Your Leadership Skills: When you're writing your application, make sure to highlight any leadership experience you have. We want to see how you've motivated and managed teams in the past, so share specific examples that showcase your ability to lead by example.
Customer Service is Key: Since the Shift Leader role is all about ensuring exceptional customer experiences, don’t forget to mention your customer service skills. Tell us about times when you went above and beyond for customers, as this will show us you understand our vision of being Fast, Fresh & Friendly.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Carroll Independent Fuel Company
✨Know the Role Inside Out
Before your interview, make sure you understand the Shift Leader role thoroughly. Familiarise yourself with the responsibilities like supporting the Store Manager, ensuring customer satisfaction, and maintaining high standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Leader, you'll need to motivate and supervise others. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to delegate tasks and ensure everyone is working towards a common goal.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've provided exceptional service in previous jobs. Think of specific instances where you went above and beyond for a customer, as this will illustrate your commitment to creating a positive experience.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and expectations for the Shift Leader role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.
