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- Tasks: Engage with customers, provide top-notch service, and support store operations.
- Company: Join a vibrant team focused on being Fast, Fresh, and Friendly.
- Benefits: Flexible shifts, teamwork environment, and opportunities for growth.
- Why this job: Make a difference in customer experiences while developing valuable skills.
- Qualifications: Must be 16+, with a passion for customer service and teamwork.
- Other info: Dynamic retail environment with potential for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being Fast Fresh and Friendly. The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.
Principal Duties and Responsibilities
- Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
- Respond to all customer requests in a timely manner.
- Support and follow all safety and security initiatives.
- Ensure proper cash handling with the operations of the POS and cash bank procedures.
- Adhere to all store operations procedures, policies and guidelines.
- Properly execute up-selling initiatives and provide value to the customer.
- Follow all daily operating procedures to ensure the store is clean, organized and well-kept to ensure a positive customer experience.
- Replenish product and supplies while keeping the store in the highest quality stocked position at all times.
- Effectively communicate with store management and team members.
- Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
- Adhere to all Food Service Program procedures, standards and sanitation requirements.
Qualifications
- Must be at least 16 years old.
- Strong focus on customer service and working with people.
- Strong commitment to teamwork.
- Strong communication skills including the ability to professionally communicate verbally to customers.
- Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
- Flexible and adaptable to change.
- Ability to handle difficult situations professionally.
- Ability to lift up to 50 lbs.
- Reliable transportation.
- Ability to work all shifts, weekends and holidays as needed by the business and work the site alone as required.
Working Conditions
Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products. Spends the majority of the shift standing with frequent bending and lifting. In inclement weather conditions employees may be expected to assist with efforts to maintain full store operations.
Required Experience: Unclear
Key Skills: Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking
Employment Type: Full-Time
Department / Functional Area: Sales
Experience: years
Vacancy: 1
Customer Service Representative in Dover employer: Carroll Independent Fuel Company
Contact Detail:
Carroll Independent Fuel Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Dover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This way, you can show them how you align with their vision of being Fast Fresh and Friendly.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or upsell products. Role-playing these situations can help you feel more confident during the real deal.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A neat appearance can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Dover
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and helpful nature.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Tailor Your Application: Make sure to customise your application for this specific role. Mention how your skills align with our vision of being Fast, Fresh, and Friendly. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Carroll Independent Fuel Company
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Be ready to discuss how you would greet customers, handle requests, and resolve issues. Think of examples from your past experiences that showcase your ability to provide excellent service.
✨Showcase Your Team Spirit
Since teamwork is crucial for this role, prepare to talk about your experiences working in a team. Highlight situations where you collaborated with others to achieve a common goal or helped a colleague out. This will show that you’re a supportive team player.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility, so be ready to discuss how you handle change. Share examples of times when you adapted to new situations or took on different responsibilities. This will demonstrate your ability to thrive in a dynamic retail environment.
✨Practice Your Communication Skills
Strong communication is key for a Customer Service Representative. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.
