Highway Public Liaison Officer in York

• Stakeholder & Public Liaison Officer
• Fixed Term (12 Months) – £40,000 DOE – Guisborough

Be the voice of a major civil engineering project and make a real difference to local communities.

My client is looking for a Stakeholder & Public Liaison Officer to join their Civils division on a 12-month fixed‑term contract.

This is an excellent opportunity for someone with a strong customer service, communications or stakeholder engagement background who enjoys building positive relationships and making a genuine impact.

Responsibilities

• Managing the dedicated project email inbox and responding promptly to enquiries, compliments and complaints.
• Recording all stakeholder interactions accurately on project logs.
• Supporting the efficient management of insurance claims in line with company procedures.
• Recording complaints and incidents while providing feedback to project teams to help improve future performance.
• Arranging visits with residents, businesses and stakeholders affected by construction activities.
• Acting as the first point of contact within the project visitor centre or site office during opening hours where applicable.
• Organising and supporting visitor centre events for schools, universities and industry groups.
• Preparing weekly and monthly stakeholder communication reports.
• Attending project progress meetings and providing updates on stakeholder engagement.
• Working closely with the Corporate Communications team to coordinate project website updates.
• Supporting site teams with guidance on effective stakeholder communication and conflict resolution.
• Assisting with PR, community engagement and social value events.
• Supporting wider corporate communications activities when required.
• Maintaining high standards of health and safety, safeguarding and GDPR compliance.
• Taking part in training, development opportunities and performance reviews.
• Minimum Requirements
• A full UK driving licence.
• At least two years' experience within a customer service or administrative environment.
• Strong written and verbal communication skills.
• Good IT skills with experience using Microsoft Office packages.
• Excellent organisational and time management skills.
• A proactive approach with the ability to work independently.
• Confidence when dealing with challenging situations and resolving conflict.
• A professional, approachable and customer‑focused manner.
• High attention to detail.

Desirable Experience

• Updating customer service websites.
• Using social media platforms professionally.
• Communications, PR or marketing experience.
• A relevant qualification.
• Knowledge or experience of the construction sector.

Salary and Benefits

• Salary: £40,000 per annum dependent on experience.
• Fixed‑term contract for 12 months.
• Opportunity to work on high‑profile infrastructure projects.
• Supportive and collaborative working environment.
• Ongoing training and professional development opportunities.
• The opportunity to develop valuable stakeholder engagement and communications experience within the civil engineering sector.
• Location and Career Development

This role is based in Guisborough and will require travel across the region as projects demand.

My client is committed to investing in their people and creating opportunities for professional development.

You'll be joining a collaborative team where your ideas are valued, your contribution is recognised and your career development is actively supported.

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