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- Tasks: Help prevent homelessness and provide tailored housing solutions to those in need.
- Company: Dynamic local authority in Worcestershire focused on community support.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in housing solutions and strong communication skills required.
- Other info: Join a collaborative team dedicated to improving community welfare.
Are you passionate about making a real difference in people's lives by preventing and relieving homelessness? We are looking for a dedicated and knowledgeable Homelessness & Housing Solutions Officer to join a Housing Services team within a dynamic and forward-thinking local authority in Worcestershire. This role plays a vital part in delivering a customer-focused and legally compliant service that helps some of the most vulnerable members of our community.
About the Role
As a Homelessness & Housing Solutions Officer, you will be the first point of contact for residents in housing crisis. You will provide tailored advice and assistance under the Housing Act 1996 (Parts VI & VII), the Homelessness Reduction Act 2017, and other related legislation. You will help residents explore their housing options and work proactively to prevent homelessness wherever possible. You will be working in a hybrid capacity, with a requirement to attend the office at least 2 days per week, where you'll provide face-to-face support to clients, work collaboratively with colleagues, and participate in rota-based triage and duty systems.
Key Responsibilities
- Provide high-quality, customer-centred housing advice and support with a focus on prevention and early intervention.
- Act as the central contact for all homelessness and housing solutions enquiries.
- Deliver advice in line with current legislation, case law, and statutory guidance.
- Operate telephone and face-to-face triage services on a rota basis, including managing emergency homelessness presentations.
- Manage and maintain applications, including advice on housing register eligibility and banding.
- Support the procurement and placement of temporary accommodation when required.
- Promote digital self-service, providing guidance and encouragement to service users.
- Maintain accurate records and support service performance monitoring and reporting.
- Assist with service development initiatives, including landlord engagement, digital transformation, and policy reviews.
- Ensure compliance with safeguarding, financial regulations, data protection, and risk management protocols.
What We're Looking For
- Experience working within Homelessness and Housing Solutions, ideally in a local authority or similar setting.
- A strong working knowledge of relevant housing legislation including the Homelessness Reduction Act 2017 and the Housing Act 1996 (Parts VI & VII).
- Demonstrated ability to deliver person-centred, legally compliant advice to individuals in housing need.
- Strong communication, interpersonal and problem-solving skills with the ability to handle sensitive and complex situations.
- Confident in working independently and managing a varied workload in a fast-paced environment.
- Proficient in IT systems and able to learn new digital platforms, including housing management systems.
- A collaborative approach, with a commitment to continuous improvement, partnership working, and excellent customer service.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Homeless & Housing Solutions Officer in Worcester employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless & Housing Solutions Officer in Worcester
✨Tip Number 1
Get to know the organisation! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to homelessness and housing solutions. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to housing legislation and customer service scenarios. Role-playing with a friend can help you feel more confident and articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Homeless & Housing Solutions Officer in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Homelessness & Housing Solutions Officer role. Highlight your relevant experience and skills that align with the job description, especially your knowledge of housing legislation and customer service.
Show Your Passion: In your cover letter or application, let us know why you're passionate about preventing homelessness. Share any personal experiences or motivations that drive you to make a difference in people's lives.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carrington West
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you’re knowledgeable and ready to provide the legally compliant advice that’s crucial for this role.
✨Showcase Your Customer-Centric Approach
Prepare examples of how you've delivered person-centred support in previous roles. Highlighting your ability to handle sensitive situations with empathy will resonate well, as this position is all about making a real difference in people's lives.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've tackled complex issues or helped someone navigate a housing crisis. This will illustrate your problem-solving abilities and your capacity to work independently in a fast-paced environment.
✨Familiarise Yourself with Digital Tools
Since the role involves promoting digital self-service, be prepared to discuss your experience with IT systems and any housing management platforms you've used. Showing that you're tech-savvy will give you an edge, especially in a hybrid working setup.
