At a Glance
- Tasks: Manage the collection of Council Tax and other debts while providing top-notch customer service.
- Company: Join a supportive Local Authority Revenues team in Wolverhampton.
- Benefits: Earn £18.51 per hour, fully remote work, and potential contract extension.
- Other info: Immediate start available with a dynamic and flexible work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in debt recovery or financial services and excellent customer service skills.
The predicted salary is between 17.1 - 20.9 £ per hour.
This is a fantastic opportunity for an individual with experience in revenues, debt recovery or customer-focused financial services to support the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts.
Working within the Revenues team, you will provide high-quality customer service while ensuring recovery processes are carried out accurately, efficiently and in line with current legislation and Council policies.
What You'll Do as an Income & Recovery Officer:
- Manage the collection and recovery of Council Tax, Business Rates, Housing Benefit Overpayments and other debts owed to the Council.
- Provide advice and guidance to customers on liability, discounts, exemptions, payment options and debt recovery processes.
- Negotiate affordable repayment arrangements, taking into account customers' financial circumstances and vulnerabilities.
- Monitor repayment agreements, pursue outstanding debts and take appropriate recovery action in line with legislation and Council policy.
- Maintain accurate records, process correspondence and liaise with internal departments, enforcement agents and external organisations to support effective debt recovery.
What You'll Need as an Income & Recovery Officer:
- Previous experience within Council Tax, Business Rates, debt recovery, revenues or a similar income recovery environment.
- Excellent customer service skills with experience handling enquiries by telephone, email and face-to-face.
- Knowledge of Council Tax and Business Rates legislation and debt recovery processes.
- Strong organisational skills with the ability to manage a busy workload and meet performance targets.
- Good IT skills with experience using Microsoft Office and case management or revenues systems.
What's On Offer:
- £18.51 per hour.
- Fully Remote.
- Initial 3-month contract with the potential for extension.
- Inside IR35.
- Opportunity to join a supportive Local Authority Revenues team.
- Immediate start available.
If you're an experienced Income & Recovery Officer looking for your next Local Authority contract, we'd love to hear from you. Apply today or get in touch to find out more about the role.
Income & Recovery Officer in Wolverhampton employer: Carrington West
Carrington West is an excellent employer, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on improving residential environments in Harlow, team members benefit from competitive daily rates and the opportunity to contribute to meaningful projects that positively impact the community. The collaborative culture fosters innovation and supports professional advancement, making it an attractive place for experienced project managers looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Income & Recovery Officer in Wolverhampton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Carrington West.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Carrington West? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Carrington West's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Income & Recovery Officer in Wolverhampton
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Income & Recovery Officer role at Carrington West, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Carrington West
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Carrington West operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Carrington West. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Carrington West.
