Tenant and Maintenance Liaison Coordinator
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Let's Go Lettings
Location: 73 Fawcett Road, Southsea, with visits to managed properties
Salary: £28000 - £30000 per annum DOE
Hours and contract: 9am-5pm 35 hours a week (potential weekend hours required)
Reporting to: Operations Director
About the role
Let's Go Lettings is looking for a confident, organised and practical Tenant and Maintenance Liaison Coordinator to take ownership of tenant enquiries and maintenance issues across our managed properties.
You will be the first point of contact for all calls relating to tenant concerns, repairs and maintenance. This is a busy role with a high volume of incoming calls, alongside regular outbound calls to tenants, landlords and contractors. You will need to think quickly, ask the right questions and arrange practical solutions while keeping everyone informed.
Alongside your office duties, you will visit properties to investigate reported issues, gather information and check completed work. You will follow each case from the initial report through to resolution, making sure that actions are followed up and tenants know what is happening.
Your responsibilities
Handle all incoming calls about tenant issues and maintenance, together with related emails and messages, providing a professional, helpful and reassuring service.
Listen carefully, establish the facts and assess urgency. Prioritise emergencies and safety concerns, following company procedures and escalating promptly when needed.
Resolve straightforward enquiries at the first point of contact where possible, using approved guidance and sound judgement.
Log enquiries, repair requests and complaints accurately, recording the issue, agreed actions, responsibility and next steps.
Coordinate repairs with contractors and the maintenance team, arranging appointments, access and keys, and giving clear instructions about the work required.
Obtain quotes and seek landlord or management approval where required, working within agreed spending limits.
Make outbound calls to chase progress, confirm appointments, explain delays and keep tenants and landlords updated. xgikmsk
Track outstanding jobs and follow up missed appointments, overdue work and repeat problems until a satisfactory resolution is reached.
Attend properties to assess reported concerns, take photographs and notes, meet tenants or contractors and check that agreed work...
Tenant and Maintenance Liaison Coordinator employer: Carrington West
Join a leading rail and civil engineering contractor that values your expertise and offers a supportive work environment. With a strong focus on employee development, you will have the opportunity to be mentored into the CRE C designation while enjoying competitive benefits such as hybrid working, private healthcare, and generous annual leave. Located in Kent or London, this role provides a unique chance to work on impactful projects across the region, making it an excellent choice for those seeking meaningful and rewarding employment.
