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- Tasks: Lead the resolution of complex housing complaints and manage a dynamic team.
- Company: Reputable recruitment agency focused on social housing solutions.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives by improving housing services.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Opportunity for career growth in a fast-paced, impactful role.
The predicted salary is between 36000 - 60000 £ per year.
A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub. The ideal candidate will have experience in the social housing sector, excellent communication skills, and the ability to supervise staff effectively.
Responsibilities include:
- Overseeing complaint resolutions
- Managing enquiries
- Providing training for team members
This is a pivotal role aimed at driving continuous service improvement and ensuring compliance with policies.
Senior Housing Complaints & Resolution Lead employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Complaints & Resolution Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your complaint resolution strategies. Think of real-life examples where you've successfully managed complex issues, as this will show your potential employer that you’ve got the chops for the job.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for a smoother process! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Plus, it helps us keep track of your application!
We think you need these skills to ace Senior Housing Complaints & Resolution Lead
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your experience in the social housing sector. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples of your past work with complaints and resolutions.
Communicate Clearly: Since excellent communication skills are key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to make it easy for us to understand your points.
Demonstrate Leadership Skills: As a Senior Complaints Resolution Officer, you’ll be supervising staff. We’d love to see how you’ve led teams in the past, so include any experiences that showcase your ability to train and manage others effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this pivotal role in our Housing Hub.
How to prepare for a job interview at Carrington West
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector. Familiarise yourself with common complaints and resolutions, as well as relevant policies. This will show that you're not just a candidate, but someone who understands the landscape and can hit the ground running.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills during the interview. Think of examples where you've effectively resolved conflicts or communicated complex information clearly. Practising these scenarios can help you articulate your experience confidently.
✨Highlight Leadership Experience
As a Senior Complaints Resolution Officer, you'll need to supervise staff. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams in the past. This could include training initiatives or how you've driven service improvements.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the Housing Hub. This shows your genuine interest and helps you assess if the company culture aligns with your values. Ask about their approach to continuous service improvement or how they support staff development.
