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- Tasks: Join a supportive team to manage Council Tax and Business Rates effectively.
- Company: Dynamic local authority in North London focused on community impact.
- Benefits: Opportunity to make a difference while developing your skills in a busy environment.
- Why this job: Play a key role in protecting vital council income and supporting local residents.
- Qualifications: Experience in revenues, strong communication skills, and a proactive approach.
- Other info: Great chance for career growth and making valuable connections in the public sector.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Description
We're recruiting an experienced and motivated Revenues Officer to join a high-performing team delivering a full end-to-end Revenues service. This is an exciting opportunity for an experienced professional to play a key role in maximising income collection across Council Tax, Business Rates (NNDR), Housing Benefit Overpayments, and Sundry Debt, while ensuring excellent customer service and compliance with legislation.\\n \\nYou'll manage your own caseload, working independently and as part of a supportive team, providing expert advice to residents, businesses, and partners. This is a fast-paced role that requires a proactive approach, attention to detail, and a passion for delivering great service and fair outcomes.
\\n \\nThe Role \\n·Deliver an efficient and customer-focused Revenues service covering Council Tax billing and recovery, NNDR (including BIDs), Housing Benefit Overpayments and debt recovery. \\n·Manage your own caseload, ensuring all work is completed in line with performance targets and statutory requirements. \\n·Provide expert advice to residents, landlords, and businesses by telephone, email, and in writing-resolving complex queries quickly and accurately.
\\n·Identify and apply discounts, exemptions, and reliefs in accordance with legislation and council policy. \\n·Investigate and assess liability changes, liaising with internal departments, external partners, and the Valuation Office Agency (VOA). \\n·Maximise debt recovery through appropriate enforcement routes including attachments, court action, committal, bankruptcy, or charging orders.
\\n·Manage cases referred to enforcement agents and other recovery partners, ensuring performance and payments are tracked effectively. \\n·Prepare and analyse data for management reporting, audits, and statutory returns. \\n·Mentor and support trainee staff, ensuring consistent quality and compliance across the team.
\\n·Contribute to service improvement projects, identifying opportunities to streamline processes and improve customer experience. \\n \\nKey Requirements \\n·Proven experience working within a local authority revenues environment. \\n·Strong working knowledge of Council Tax, NNDR, and Housing Benefit Overpayment legislation, policies, and procedures.
\\n·Demonstrable experience managing a personal caseload and delivering against collection and performance targets. \\n·Excellent communication and negotiation skills with the ability to handle sensitive and complex customer cases. \\n·Experience using revenues systems (e.g.
Academy/MRI, Northgate, or equivalent). \\n·Strong analytical and organisational skills, with the ability to produce reports, interpret data, and make evidence-based recommendations. \\n·Ability to liaise confidently with enforcement agents, legal services, auditors, and other stakeholders.
\\n·A customer-focused approach with commitment to fairness, accuracy, and continuous improvement. \\n \\nWhat you need to do now \\nIf you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. \\nIf you do not hear from us within 48 hours of applying, your application has been unsuccessful.
\\n \\nFootnote \\nIf you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. \\nEven if you're currently satisfied in your role, we welcome calls from revenues and benefits professionals looking to make future connections.
Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). \\nBy applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.
Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us
Revenues Officer employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the local authority or revenues sector. A friendly chat can lead to insider info about job openings and even recommendations that could give you the edge.
✨Tip Number 2
Prepare for interviews by brushing up on your local taxation knowledge. Be ready to discuss how you've handled complex cases in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! Whether it’s during an interview or networking, make sure you can clearly explain your experience and how it relates to the role of a Revenues Officer. We love a confident communicator!
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you think the role isn’t a perfect fit, send us your CV. We’re always on the lookout for talented individuals and might have something else that suits you better.
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in revenues and local taxation. We want to see how your skills align with the role of Revenues Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves working closely with various stakeholders, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with residents, colleagues, and external parties.
Highlight Problem-Solving Experience: We’re looking for someone with a proactive approach to problem-solving. In your application, share specific examples of how you've tackled complex cases or improved processes in previous roles. This will show us that you’re ready to take on the challenges of the Revenues Officer position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, if you have any questions, you can easily reach out to us directly.
How to prepare for a job interview at Carrington West
✨Know Your Local Taxation Inside Out
Make sure you brush up on your knowledge of local taxation, especially Council Tax and Business Rates. Familiarise yourself with the latest regulations and reliefs available, as this will show your expertise and commitment to the role.
✨Prepare for Stakeholder Engagement
Since you'll be working closely with various stakeholders, practice how you would communicate with them. Think about potential questions they might ask and prepare clear, concise answers that demonstrate your problem-solving skills and customer service focus.
✨Showcase Your Teamwork Skills
Be ready to discuss examples of how you've supported your team in the past. Highlight any experiences where you've handled complex cases or contributed to service improvements, as this will illustrate your ability to work collaboratively and enhance team performance.
✨Practice Your Courtroom Presence
If attending court is part of the role, consider doing a mock interview where you can practice presenting your case confidently. This will help you feel more at ease discussing enforcement actions and demonstrate your readiness for the responsibilities of the position.