Neighbourhood Officer
North London | Hybrid working
Rate: £27.37 per hour (Umbrella)
Initial contract: 3 months
Working hours: 35 hours per week
Working arrangement: Hybrid
Role summary
You will provide a high-quality, place-based housing and neighbourhood management service, working closely with residents across a designated patch. The role will involve managing complex tenancy and resident casework, supporting vulnerable residents, maintaining safe and well-managed estates, and working collaboratively with internal teams and external partners.
This is a highly visible, resident-facing position requiring a proactive approach to resolving issues and improving outcomes for residents and communities.
What you will do as a Neighbourhood Officer
- Deliver a proactive tenancy and neighbourhood management service across a designated patch.
- Manage a varied portfolio of complex housing and resident casework, including tenancy breaches, safeguarding, anti-social behaviour, domestic abuse, hoarding and other support needs.
- Carry out estate and block inspections, identify health and safety concerns, raise repairs and follow actions through to completion.
- Support tenancy sustainment, identifying vulnerable residents and working with appropriate internal and external agencies.
- Investigate and resolve tenancy and leasehold issues, neighbour disputes and lower-level anti-social behaviour, taking appropriate enforcement action where required.
- Work closely with residents, community groups, statutory agencies and partner services to improve neighbourhoods and resident outcomes.
What you will need as a Neighbourhood Officer
- Previous experience delivering customer-facing tenancy or housing management services.
- Experience managing a portfolio of complex housing and resident casework.
- Strong knowledge and practical understanding of housing law.
- Experience working within a complex housing organisation and managing competing priorities.
- Demonstrable experience of resident engagement, community development and partnership working.
- Experience in areas such as safeguarding, domestic abuse, mental health, hoarding, property condition, mediation, anti-social behaviour or substance misuse would be advantageous.
What's on offer
- £27.37 per hour (Umbrella)
- Initial 3-month contract
- 35 hours per week
- Hybrid working
#J-18808-Ljbffr
Neighbourhood Officer employer: Carrington West
Join a leading rail and civil engineering contractor that values your expertise and offers a supportive work environment. With a strong focus on employee development, you will have the opportunity to be mentored into the CRE C designation while enjoying competitive benefits such as hybrid working, private healthcare, and generous annual leave. Located in Kent or London, this role provides a unique chance to work on impactful projects across the region, making it an excellent choice for those seeking meaningful and rewarding employment.
