At a Glance
- Tasks: Administer Council Tax billing and manage discounts, exemptions, and payment arrangements.
- Company: Join a busy Revenues service with a focus on compliance and collection.
- Benefits: Fully remote role with competitive pay and opportunities for growth.
- Other info: Work in a dynamic environment with performance targets and deadlines.
- Why this job: Make a difference by helping residents while developing your skills in a vital service.
- Qualifications: Experience in Council Tax billing and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're currently recruiting for an experienced Council Tax Billing Officer to join a busy Revenues service on a fully remote basis. This role will focus on the accurate and timely administration of Council Tax billing, ensuring compliance with legislation and maximising collection rates. The successful candidate will manage billing, discounts, exemptions and payment arrangements while providing support and advice to residents and stakeholders over the phone and in writing.
Responsibilities
- Administer Council Tax billing in line with legislation and case law.
- Process discounts, exemptions, disregards and reductions.
- Assess applications and reviews following verification checks.
- Set up and manage payment arrangements including Direct Debits.
- Respond to customer enquiries via phone, email and written correspondence.
- Liaise with internal teams and external agencies regarding Council Tax matters.
- Maintain accurate records and work to performance targets and deadlines.
Requirements
- Experience working within a Revenues or Council Tax environment.
- Experience in Council Tax billing is essential.
- Experience using the MRI / Academy system is essential.
- Knowledge of Council Tax legislation and billing processes.
- Experience processing Council Tax accounts, discounts and exemptions.
- Strong organisational skills and ability to manage high volumes of work accurately.
- Good IT skills including Microsoft Office.
Council Tax Billing Officer in Moulton employer: Carrington West
As a fully remote employer, we offer our Council Tax Billing Officers the flexibility to work from anywhere while being part of a supportive and dynamic Revenues service. Our commitment to employee growth is reflected in our ongoing training opportunities and a culture that values collaboration and innovation, ensuring that you can thrive in your role while making a meaningful impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax Billing Officer in Moulton
✨Tip Number 1
Network like a pro! Reach out to your connections in the Revenues sector and let them know you're on the hunt for a Council Tax Billing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of Council Tax legislation and billing processes. We want you to be able to showcase your expertise and experience confidently, so practice answering common interview questions related to the role.
✨Tip Number 3
Don’t forget to highlight your IT skills during interviews! Since you'll be using systems like MRI or Academy, make sure to mention any relevant experience you have with these tools. It’ll show that you’re ready to hit the ground running.
✨Tip Number 4
Apply through our website for the best chance at landing that Council Tax Billing Officer gig! We love seeing applications directly from our site, and it helps us keep track of all the amazing talent out there. So, get your application in and let’s make it happen!
We think you need these skills to ace Council Tax Billing Officer in Moulton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Council Tax billing and any relevant legislation knowledge. We want to see how your skills match the role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Council Tax Billing Officer role. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Show Off Your IT Skills:Since good IT skills are a must, mention your experience with systems like MRI or Academy. If you’ve got any cool tricks up your sleeve with Microsoft Office, let us know – we love a tech-savvy candidate!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Carrington West
✨Know Your Legislation
Make sure you brush up on Council Tax legislation and billing processes before the interview. Being able to discuss specific laws and how they apply to the role will show that you're not just familiar with the basics, but that you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare examples from your previous roles where you've successfully managed billing, discounts, or exemptions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact in past positions.
✨Demonstrate Your IT Skills
Since experience with the MRI / Academy system is essential, be ready to discuss your proficiency with these tools. If you have any specific achievements or efficiencies you’ve created using these systems, make sure to highlight them!
✨Customer Service Focus
As a Council Tax Billing Officer, you'll be dealing with residents and stakeholders regularly. Prepare to talk about how you handle customer enquiries and complaints, showcasing your communication skills and ability to provide clear, helpful advice.
