We are currently recruiting for an experienced Major Works & Dispute Resolution Officer to support a busy Home Ownership service. The role will focus on managing statutory Section 20 consultations, recovering major works charges and resolving leaseholder disputes, ensuring compliance with leasehold legislation. The Role ·Manage statutory Section 20 consultations for major works, ensuring full legislative compliance. ·Prepare and issue Notices of Intention and Notices of Estimates within statutory deadlines. ·Attend leaseholder consultations, providing guidance on proposed works, charges and payment options. ·Liaise with contractors, surveyors and internal teams to ensure accurate and recoverable major works costs. ·Undertake site visits to verify works and support consultation requirements. ·Calculate, apportion and issue major works invoices in accordance with lease terms. ·Maintain accurate consultation, billing and service charge records. ·Investigate and resolve leaseholder disputes, complaints and challenges to major works charges. ·Prepare evidence and attend County Court or First-tier Tribunal hearings when required. Key Requirements ·Experience within leasehold, home ownership or major works services in social housing. ·Strong knowledge of Section 20 consultation requirements and the Commonhold and Leasehold Reform Act 2002. ·Understanding of the Landlord and Tenant Act 1985 and relevant leasehold legislation. ·Experience preparing statutory consultation notices and managing major works recharges. ·Ability to interpret leases and calculate leaseholder service charge liabilities. ·Knowledge of building contracts, contract administration and payment applications. ·Experience resolving leaseholder disputes and service charge complaints. ·Understanding of County Court and First-tier Tribunal procedures. ·Experience working with contractors, legal teams and internal housing services. What You Need to Do Now If you are interested in this Major Works & Dispute Resolution Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Major Works Officers, Leasehold Officers, Home Ownership Officers and Leasehold Services Managers across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from leasehold and home ownership professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us
Major Works & Dispute Resolution Officer employer: Carrington West
Join a leading rail and civil engineering contractor that values your expertise and offers a supportive work environment. With a strong focus on employee development, you will have the opportunity to be mentored into the CRE C designation while enjoying competitive benefits such as hybrid working, private healthcare, and generous annual leave. Located in Kent or London, this role provides a unique chance to work on impactful projects across the region, making it an excellent choice for those seeking meaningful and rewarding employment.
