At a Glance
- Tasks: Manage tenancies, support new tenants, and tackle neighbourhood issues.
- Company: Join a growing Housing Management service focused on community support.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with varied responsibilities across multiple locations.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in tenancy management and handling complex tenant needs.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced Tenancy Enforcement Officer to join a busy Housing Management service during a period of growth and increased demand.
This Tenancy Enforcement Officer role has been created to support a growing number of new build and recently onboarded homes, with a particular focus on new tenancies, introductory tenancies and early tenancy sustainment.
The Role
- Managing tenancy and neighbourhood issues across a designated housing patch.
- Supporting new tenant move‑ins and managing new tenancies from the outset.
- Managing introductory tenancies and ensuring compliance with tenancy conditions.
- Carrying out tenancy audits, home visits and property visits.
- Taking a proactive approach to early intervention and tenancy sustainment.
- Investigating and managing nuisance, anti‑social behaviour and complex tenancy breaches.
- Taking appropriate tenancy enforcement and legal action where required.
- Supporting tenants with complex needs and making appropriate referrals.
- Carrying out regular estate and site visits across geographically dispersed properties.
- Working with internal teams and partner agencies to resolve tenancy and neighbourhood issues.
- Maintaining accurate case records and managing a varied caseload.
- Key Requirements
- Previous experience within tenancy management or housing management.
- Experience managing anti‑social behaviour and tenancy enforcement cases.
- Experience working with tenants with complex needs.
- Knowledge of tenancy conditions, introductory tenancies and relevant housing legislation.
- Experience undertaking tenancy audits, home visits and property visits.
- Experience managing tenancy breaches and progressing enforcement action.
- Ability to undertake lone working and travel between geographically dispersed sites.
- Experience managing a varied housing caseload within a high‑demand service.
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Tenancy Enforcement Officer in London employer: Carrington West
Carrington West is an excellent employer, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on improving residential environments in Harlow, team members benefit from competitive daily rates and the opportunity to contribute to meaningful projects that positively impact the community. The collaborative culture fosters innovation and supports professional advancement, making it an attractive place for experienced project managers looking to make a difference.
