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- Tasks: Lead the resolution of complex housing complaints and manage a dynamic team.
- Company: Reputable recruitment agency focused on social housing solutions.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives by improving housing services.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Opportunity for career growth in a fast-paced, impactful role.
The predicted salary is between 36000 - 60000 £ per year.
A prominent recruitment agency is seeking a Senior Complaints Resolution Officer to manage and resolve complex housing complaints within a busy Housing Hub. The ideal candidate will have experience in the social housing sector, excellent communication skills, and the ability to supervise staff effectively.
Responsibilities include:
- Overseeing complaint resolutions
- Managing enquiries
- Providing training for team members
This is a pivotal role aimed at driving continuous service improvement and ensuring compliance with policies.
Senior Housing Complaints & Resolution Lead in London employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Complaints & Resolution Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle complex complaints and what strategies you’d use to drive service improvement. Practising your responses can really help you stand out.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, this role is all about resolving issues, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Senior Housing Complaints & Resolution Lead role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Senior Housing Complaints & Resolution Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the social housing sector. We want to see how your skills align with the role of Senior Housing Complaints & Resolution Lead, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing passion and personality, so let us know what drives you in the complaints resolution space.
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Carrington West
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector. Familiarise yourself with common complaints and resolutions, as well as relevant policies. This will show that you're not just a candidate, but someone who understands the landscape.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your skills during the interview. Think of examples where you've effectively resolved conflicts or communicated complex information clearly. Practice articulating these scenarios.
✨Leadership Matters
As a Senior Complaints Resolution Officer, you'll need to supervise staff. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any training or mentoring experiences you've had.
✨Focus on Continuous Improvement
This role is all about driving service improvement. Prepare to talk about how you've implemented changes in previous roles that led to better outcomes. Think of specific metrics or feedback that demonstrate your impact on service quality.
