At a Glance
- Tasks: Lead the creation of Housing Management Boards and enhance resident engagement.
- Company: Join a forward-thinking organisation dedicated to improving housing services.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and networking in the housing sector.
- Why this job: Empower residents to shape their communities and influence housing services.
- Qualifications: Experience in resident engagement or housing governance is essential.
The predicted salary is between 31 - 31 £ per hour.
We are currently looking for an experienced Resident Engagement Officer to support the establishment and delivery of a new resident governance framework.
This Resident Engagement Officer role will focus on creating and embedding five Housing Management Boards, ensuring residents play a meaningful role in shaping, scrutinising and improving housing services.
The successful candidate will lead the development of the boards, establish governance arrangements, coordinate training programmes and work closely with residents and housing services to embed effective resident scrutiny.
This Resident Engagement Officer position would suit someone with extensive experience in resident engagement, tenant participation or housing governance.
The Role
- Establishing five Housing Management Boards and embedding effective governance arrangements.
- Drafting Terms of Reference, Codes of Conduct and Confidentiality Agreements.
- Developing work programmes to support effective resident scrutiny.
- Coordinating board meetings and ensuring appropriate administrative support.
- Developing and commissioning induction and training programmes for board members.
- Working with housing services to ensure boards receive the information required to scrutinise service delivery.
- Producing reports, recommendations and updates arising from board activity.
- Supporting residents to influence service design and delivery through meaningful engagement.
- Using resident insight to inform service improvements and organisational decision-making.
- Working with internal teams, resident representatives and external organisations to support the resident engagement programme.
- Key Requirements
- Previous experience working within resident engagement, tenant participation or housing governance.
- Experience establishing or supporting resident panels, boards or scrutiny groups.
- Experience developing governance documents, including Terms of Reference and Codes of Conduct.
- Experience designing and delivering resident engagement or training programmes.
- Experience using customer insight and resident feedback to improve housing services.
- Experience producing reports and recommendations for senior stakeholders.
- Knowledge of resident involvement, consumer standards and social housing governance.
- Experience working within a social housing or local authority environment.
- What You Need to Do Now
If you are interested in this Resident Engagement Officer role and meet the criteria above, please click APPLY NOW and send us your CV.
If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion.
Footnote
If you feel that this Resident Engagement Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway.
We regularly recruit for Resident Engagement Officers, Tenant Participation Officers, Housing Governance Officers and Resident Involvement roles across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing engagement professionals looking to build future connections.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy.
Your data will only be shared with third-party clients for roles relevant to your application.
You may withdraw consent at any time by contacting us
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement Officer in London
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We think you need these skills to ace Resident Engagement Officer in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
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Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Engagement Officer role at Carrington West, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
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How to prepare for a job interview at Carrington West
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In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Carrington West operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
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Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
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Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Carrington West.
