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- Tasks: Act as the key contact for public inquiries and manage community relations.
- Company: Join a local authority team dedicated to improving highways and infrastructure.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in your community through impactful infrastructure projects.
- Qualifications: Strong communication skills and experience in public liaison or customer relations.
- Other info: Opportunities for career progression in a collaborative team.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery team, working closely with a local authority to support the successful delivery of highway maintenance and improvement works. This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works.
Key Responsibilities
- Act as the primary liaison between the public, local authority officers, elected members, and site teams
- Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses
- Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping
- Attend site visits, public meetings, stakeholder briefings, and community events as required
- Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates
- Support the project and contract teams by providing community insight and feedback
- Ensure all engagement activities align with local authority standards and contract requirements
- Maintain detailed logs and reports on public interactions, issues, and resolutions
About You
You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments.
Essential
- Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role
- Strong written and verbal communication skills
- Ability to manage challenging conversations with empathy and professionalism
- Organised, self‐motivated, and able to manage multiple priorities
- Full UK driving licence (if site visits are required)
Desirable
- Experience within highways, construction, utilities, or infrastructure projects
- Knowledge of working on local authority or public‐sector contracts
- Experience dealing with elected members, residents' groups, or community forums
Why Join Us?
- Be part of a collaborative team delivering vital infrastructure for local communities
- Work on meaningful projects that have a direct impact on the public
- Opportunities for professional development and career progression
- Competitive salary and benefits package
Public Liaison Officer in London employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or local authority. Attend community events and engage with stakeholders to get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Show off your communication skills! When you get the chance, practice explaining complex ideas simply. Whether it's at a networking event or during an interview, being able to convey your thoughts clearly will set you apart.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Reach out to local authorities or companies directly and express your interest in potential roles. You never know what opportunities might be lurking just around the corner!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Public Liaison Officer role. Plus, applying directly shows your enthusiasm and commitment to joining our team!
We think you need these skills to ace Public Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Public Liaison Officer. Highlight your experience in public relations and communication, especially in a local authority or public-sector context. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention any relevant projects you've worked on that demonstrate your ability to manage community relationships.
Showcase Your Communication Skills: Since this role is all about communication, make sure your application reflects your strong written skills. Keep your language clear and professional, and don’t shy away from showing your personality. We love a bit of flair, as long as it’s appropriate!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your talents. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Carrington West
✨Know Your Audience
Before the interview, research the local authority and its recent projects. Understanding their priorities and challenges will help you tailor your responses and demonstrate that you're genuinely interested in the role of Public Liaison Officer.
✨Showcase Your Communication Skills
As a Public Liaison Officer, communication is key. Prepare examples of how you've effectively managed public enquiries or resolved complaints in the past. Be ready to discuss how you would handle challenging conversations with empathy and professionalism.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage expectations or communicate changes to stakeholders. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Organisational Skills
Highlight your ability to manage multiple priorities. Bring along examples of how you've kept detailed logs and reports on public interactions in previous roles. This will show that you can handle the administrative side of the job while maintaining strong community relations.
