Landlord Complaints Investigator Location: East London - Hybrid Rate: £38.31 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: Full-time - 36 Hours Role Summary The successful candidate will manage Stage 2 Housing Management and Assets complaints, ensuring investigations are completed in line with agreed procedures, standards and timescales. You will be responsible for delivering high-quality, detailed responses focused on resolving resident concerns and improving customer experience. The role will also lead relationship management and liaison with the Housing Ombudsman Service, while providing valuable insight to senior management teams and service leads to support continuous improvement across housing services. What You Will Do As A Landlord Complaints Investigator ·Undertake detailed and impartial investigations into complex Stage 2 Housing Management and Assets complaints. ·Gather, review and analyse evidence from multiple sources to establish facts and identify appropriate resolutions. ·Produce clear, accurate and comprehensive complaint responses written in plain English. ·Ensure all complaints are handled in accordance with agreed procedures, regulatory requirements and service standards. ·Act as the main point of liaison with the Housing Ombudsman Service, responding to requests and ensuring effective rela...
Landlord Complaints Investigator in London employer: Carrington West
Join a leading rail and civil engineering contractor that values your expertise and offers a supportive work environment. With a strong focus on employee development, you will have the opportunity to be mentored into the CRE C designation while enjoying competitive benefits such as hybrid working, private healthcare, and generous annual leave. Located in Kent or London, this role provides a unique chance to work on impactful projects across the region, making it an excellent choice for those seeking meaningful and rewarding employment.
