At a Glance
- Tasks: Oversee IT service delivery and manage relationships with external providers.
- Company: Dynamic organisation in Central London with a focus on digital improvement.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement.
- Why this job: Take ownership of IT services and drive impactful digital transformation.
- Qualifications: Experience with MSPs and ITIL V4/V5 is essential.
The predicted salary is between 60000 - 75000 € per year.
Are you an IT Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience?
Location: Central London (Hybrid - 3 days office based, 2 days from home)
Rate: Dependant on Experience
Contract: Permanent
Start Date: ASAP
Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery of IT services across a fast-paced organisation, ensuring a secure, responsive, and high-performing IT environment.
You will act as the key interface between the business and external managed service providers, taking ownership of service delivery, supplier performance, escalations, and continuous improvement initiatives across the wider IT function.
Where you will add value:
- Managing relationships with MSPs and external IT suppliers, ensuring SLAs and KPIs are achieved
- Overseeing IT helpdesk performance, escalations, incident trends, and root cause analysis
- Acting as an escalation point for complex infrastructure and end-user support issues
- Managing user lifecycle processes including onboarding, offboarding, and access governance
- Supporting administration across Office 365, Azure, Entra ID, SharePoint, and wider Microsoft environments
IT Service Delivery Manager - MSP in London employer: Carrington West
Join a dynamic and innovative company in Central London as an IT Service Delivery Manager, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. Our collaborative culture fosters professional growth, offering continuous learning opportunities and the chance to lead impactful digital improvements within a fast-paced organisation. With a focus on employee well-being and a commitment to excellence, we provide a supportive atmosphere that empowers you to take ownership of your role and make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager - MSP in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work with Managed Service Providers. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL V4/V5 knowledge. We all know that confidence is key, so practice answering common interview questions related to service delivery and supplier management to show you're the right fit.
✨Tip Number 3
Don’t forget to showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've improved service delivery or managed relationships with MSPs. Numbers and results speak volumes!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Delivery Manager - MSP in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience with Managed Service Providers and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven digital improvements in previous positions, and don’t forget to mention your experience with SLAs and KPIs.
Showcase Your Communication Skills:As a key interface between the business and external providers, strong communication is essential. In your application, demonstrate how you've effectively managed relationships and resolved escalations in past roles. We love seeing those soft skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Carrington West
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V4/V5 knowledge. Be ready to discuss how you've applied these frameworks in previous roles, especially in relation to service delivery and continuous improvement. This will show that you understand the principles that drive effective IT service management.
✨Showcase Your MSP Experience
Prepare specific examples of your experience working with Managed Service Providers. Highlight how you've managed relationships, ensured SLAs and KPIs are met, and dealt with escalations. This will demonstrate your ability to navigate the complexities of working with external suppliers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about past incidents you've managed, how you approached them, and what the outcomes were. This will help interviewers see your practical experience in action.
✨Understand the Business Context
Research the company and its IT environment. Understand their current challenges and how your role as an IT Service Delivery Manager can add value. This will not only impress the interviewers but also help you tailor your responses to align with their goals.
