At a Glance
- Tasks: Be the go-to person for residents and contractors, handling repairs and scheduling appointments.
- Company: Join a dynamic housing repairs service focused on quality and efficiency.
- Benefits: Gain valuable experience in customer service and housing management.
- Other info: Flexible hours and opportunities for career growth in the housing sector.
- Why this job: Make a real difference in residents' lives by ensuring their homes are well-maintained.
- Qualifications: Experience in customer service or housing repairs is a must.
The predicted salary is between 20.7 - 25.3 £ per hour.
We are currently looking for an experienced Housing Response Officer to join a busy Housing Repairs service. This role will act as the first point of contact for residents, contractors and internal teams, handling repairs enquiries, housing management queries and scheduling responsive repairs. The successful candidate will be responsible for diagnosing repairs, booking appointments, managing operatives' diaries and ensuring residents receive a high-quality repairs service. This position would suit someone with previous experience in a housing repairs, housing services or contact centre environment.
The Role
- Acting as the first point of contact for residents, contractors and internal teams.
- Handling repairs enquiries, housing management queries and tenancy-related enquiries.
- Diagnosing repairs using Keyfax or similar diagnostic systems.
- Raising repairs and booking appointments for residents.
- Managing operatives' and contractors' diaries to maximise productivity and service delivery.
- Prioritising emergency, urgent and routine repairs.
- Monitoring ongoing repairs and escalating issues where required.
- Updating housing and repairs systems to maintain accurate records.
- Supporting residents with enquiries relating to rent, service charges, leasehold, parking and environmental services.
- Undertaking CRM, reception and back-office duties as required.
- Running performance reports and supporting service delivery monitoring.
- Liaising with operatives, supervisors and contractors to ensure repairs are completed within target timescales.
Key Requirements
- Previous experience working in a customer service, contact centre or housing repairs environment.
- Experience handling high volumes of telephone, email and customer enquiries.
- Experience scheduling repairs and managing appointments.
- Experience using housing management or repairs systems.
- Experience diagnosing repairs using Keyfax or similar systems would be advantageous.
- Knowledge of responsive repairs and housing maintenance processes.
- Strong organisational skills with the ability to manage competing priorities.
- GCSE Maths and English or equivalent.
- Willingness to work outside normal office hours, including occasional Saturdays.
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion.
Housing Response Officer in London employer: Carrington West
Join a leading rail and civil engineering contractor that values your expertise and offers a supportive work environment. With a strong focus on employee development, you will have the opportunity to be mentored into the CRE C designation while enjoying competitive benefits such as hybrid working, private healthcare, and generous annual leave. Located in Kent or London, this role provides a unique chance to work on impactful projects across the region, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Response Officer in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Carrington West.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Carrington West? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Carrington West's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Housing Response Officer in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Response Officer role at Carrington West, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Carrington West
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Carrington West operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Carrington West. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Carrington West.
