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- Tasks: Help prevent homelessness and provide tailored housing solutions to those in need.
- Company: Dynamic local authority in Worcestershire focused on community support.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing solutions and strong communication skills required.
- Other info: Join a collaborative team dedicated to continuous improvement and excellent customer service.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about making a real difference in people’s lives by preventing and relieving homelessness? We are looking for a dedicated and knowledgeable Homelessness & Housing Solutions Officer to join a Housing Services team within a dynamic and forward-thinking local authority in Worcestershire. This role plays a vital part in delivering a customer-focused and legally compliant service that helps some of the most vulnerable members of our community.
About the Role
As a Homelessness & Housing Solutions Officer, you will be the first point of contact for residents in housing crisis. You will provide tailored advice and assistance under the Housing Act 1996 (Parts VI & VII), the Homelessness Reduction Act 2017, and other related legislation. You will help residents explore their housing options and work proactively to prevent homelessness wherever possible. You will be working in a hybrid capacity, with a requirement to attend the office at least 2 days per week, where you’ll provide face-to-face support to clients, work collaboratively with colleagues, and participate in rota-based triage and duty systems.
Key Responsibilities
- Provide high-quality, customer-centred housing advice and support with a focus on prevention and early intervention.
- Act as the central contact for all homelessness and housing solutions enquiries.
- Deliver advice in line with current legislation, case law, and statutory guidance.
- Operate telephone and face-to-face triage services on a rota basis, including managing emergency homelessness presentations.
- Manage and maintain applications, including advice on housing register eligibility and banding.
- Support the procurement and placement of temporary accommodation when required.
- Promote digital self-service, providing guidance and encouragement to service users.
- Maintain accurate records and support service performance monitoring and reporting.
- Assist with service development initiatives, including landlord engagement, digital transformation, and policy reviews.
- Ensure compliance with safeguarding, financial regulations, data protection, and risk management protocols.
What We’re Looking For
- Experience working within Homelessness and Housing Solutions, ideally in a local authority or similar setting.
- A strong working knowledge of relevant housing legislation including the Homelessness Reduction Act 2017 and the Housing Act 1996 (Parts VI & VII).
- Demonstrated ability to deliver person-centred, legally compliant advice to individuals in housing need.
- Strong communication, interpersonal and problem-solving skills with the ability to handle sensitive and complex situations.
- Confident in working independently and managing a varied workload in a fast-paced environment.
- Proficient in IT systems and able to learn new digital platforms, including housing management systems.
- A collaborative approach, with a commitment to continuous improvement, partnership working, and excellent customer service.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today.
Homeless & Housing Solutions Officer in London employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless & Housing Solutions Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the local authority's recent initiatives and challenges in homelessness. This shows you're genuinely interested and ready to contribute to their mission of making a difference.
✨Tip Number 3
Practice your communication skills! As a Homelessness & Housing Solutions Officer, you'll need to convey complex information clearly. Role-play with a friend or family member to get comfortable discussing housing legislation and solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our updates for any new roles that pop up – we’re always looking for passionate individuals like you!
We think you need these skills to ace Homeless & Housing Solutions Officer in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for helping those in housing crisis. Share any relevant experiences or motivations that drive you to make a difference in people's lives.
Know Your Legislation: Brush up on the Housing Act 1996 and the Homelessness Reduction Act 2017. We want to see that you understand the legal framework you'll be working within, so mention specific examples of how you've applied this knowledge.
Tailor Your Application: Make sure your application speaks directly to the role. Highlight your experience in providing customer-focused advice and support, and how you’ve successfully navigated complex situations in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Carrington West
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you’re knowledgeable and ready to provide the right advice to those in need.
✨Show Your Passion
This role is all about making a difference, so don’t hold back on expressing your passion for helping vulnerable people. Share personal experiences or motivations that drive you to work in homelessness and housing solutions.
✨Prepare for Real Scenarios
Think of some real-life scenarios you might face in this role and how you would handle them. This could include managing emergency presentations or providing tailored advice. Practising these responses can help you feel more confident during the interview.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be ready to demonstrate your interpersonal skills by discussing how you’ve successfully handled sensitive situations in the past. Use examples that showcase your ability to connect with clients and colleagues alike.
