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- Tasks: Manage leasehold properties, ensuring compliance and excellent service for residents.
- Company: Join a dynamic housing service focused on customer satisfaction.
- Benefits: Opportunity to make an immediate impact in a fast-paced environment.
- Other info: Great chance for career growth and networking within the housing sector.
- Why this job: Be a key player in enhancing the lives of residents through effective leasehold management.
- Qualifications: Experience in leasehold management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We‘re looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council\’s leasehold and shared ownership portfolio—ensuring statutory compliance, financial accuracy, and excellent customer service to residents.
You\’ll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast-paced and customer-focused environment.
Responsibilities
- Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies.
- Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements.
- Manage Section 20 consultation processes for planned and major works, ensuring full legal compliance and effective communication with leaseholders.
- Handle complex leasehold enquiries, complaints, and disputes, working collaboratively with finance, legal, and technical teams.
- Monitor and recover service charge arrears, taking appropriate recovery action where necessary.
- Provide expert advice on leasehold matters to colleagues across the housing service and senior management.
- Represent the council at First-Tier Tribunal hearings and other legal proceedings as required.
- Support continuous service improvement by identifying opportunities to streamline processes and enhance customer experience.
Key Requirements
- Proven experience managing leasehold or shared ownership portfolios within a local authority or housing association.
- Strong knowledge of leasehold law, including Section 20 consultation, service charge legislation, and the Landlord and Tenant Act 1985.
- Excellent numerical, analytical, and financial management skills.
- Confident communicator with the ability to handle challenging conversations and build effective relationships with leaseholders, contractors, and internal teams.
- Experience resolving disputes and representing cases at tribunal level desirable.
- Proficient in housing management systems and Microsoft Office applications.
- Ability to work independently, prioritise competing demands, and meet tight deadlines in a fast-paced environment.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote: If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you\’re currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market.
For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
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Leasehold Manager employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Leasehold Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your leasehold law knowledge. Be ready to discuss specific cases where you've successfully managed disputes or compliance issues. This will show you’re not just experienced, but also proactive and knowledgeable.
✨Tip Number 3
Don’t forget to showcase your customer service skills! In this role, you'll be dealing with residents and leaseholders, so highlight any experience you have in resolving complaints or improving customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you, so don’t hesitate to send us your CV even if you’re not sure about the specifics of the role.
We think you need these skills to ace Leasehold Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with leasehold management. We want to see how your skills match the key requirements listed in the job description.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully managed leasehold portfolios or resolved disputes. This helps us see the impact you've made in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible, so we can easily understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Carrington West
✨Know Your Leasehold Law
Brush up on your knowledge of leasehold law, especially the Landlord and Tenant Act 1985 and Section 20 consultation processes. Being able to discuss these topics confidently will show that you’re not just experienced but also well-prepared for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled complex leasehold queries or disputes in the past. Highlight your ability to communicate effectively with leaseholders and internal teams, as this is crucial for providing excellent customer service.
✨Demonstrate Financial Acumen
Be ready to discuss your experience with service charge management and financial accuracy. Bring examples of how you've prepared and issued invoices, and how you've managed service charge arrears. This will illustrate your strong numerical and analytical skills.
✨Prepare for Challenging Conversations
Think about potential tough questions or scenarios you might face during the interview. Practice your responses to demonstrate your confidence in handling challenging conversations, which is key for a Leasehold Manager.