At a Glance
- Tasks: Investigate landlord complaints and improve resident services in a dynamic environment.
- Company: Join a forward-thinking organisation focused on enhancing housing services.
- Benefits: Earn £38.31 per hour with potential for contract extension and professional growth.
- Other info: Hybrid working model with exposure to senior stakeholders in the housing sector.
- Why this job: Make a real difference by resolving issues and improving customer experiences.
- Qualifications: Experience in complaint investigations and strong communication skills required.
Location: East London - Hybrid
Rate: £38.31 per hour (Umbrella)
IR35 Status: Inside IR35
Initial Contract Length: 3 months
Start Date: ASAP
Working Hours: Full-time - 36 Hours
Role Summary
The successful candidate will manage Stage 2 Housing Management and Assets complaints, ensuring investigations are completed in line with agreed procedures, standards and timescales. You will be responsible for delivering high-quality, detailed responses focused on resolving resident concerns and improving customer experience. The role will also lead relationship management and liaison with the Housing Ombudsman Service, while providing valuable insight to senior management teams and service leads to support continuous improvement across housing services.
What You Will Do As A Landlord Complaints Investigator
- Undertake detailed and impartial investigations into complex Stage 2 Housing Management and Assets complaints.
- Gather, review and analyse evidence from multiple sources to establish facts and identify appropriate resolutions.
- Produce clear, accurate and comprehensive complaint responses written in plain English.
- Ensure all complaints are handled in accordance with agreed procedures, regulatory requirements and service standards.
- Act as the main point of liaison with the Housing Ombudsman Service, responding to requests and ensuring effective relationship management.
- Provide insight, recommendations and learning outcomes to senior managers and service leads to improve service delivery.
- Manage a complex caseload, balancing competing priorities and ensuring deadlines are achieved.
What You Will Need As A Landlord Complaints Investigator
- Demonstrable experience conducting high-quality complaint investigations within a local authority, public sector organisation, regulatory body or similar environment.
- Strong investigative skills with the ability to research and assess complex issues across a variety of subjects.
- Experience working with regulatory bodies, including the Housing Ombudsman Service, Local Government & Social Care Ombudsman or similar organisations.
- Knowledge of housing legislation, regulatory requirements and complaint handling frameworks.
- Excellent written communication skills with the ability to produce formal responses relating to complex matters.
- Exceptional verbal communication and interpersonal skills, with the ability to build positive relationships with residents, regulators and internal stakeholders.
What's On Offer
- Competitive rate of £38.31 per hour (Umbrella).
- Initial 3-month contract opportunity with potential for extension.
- Opportunity to support meaningful improvements in resident services and complaint handling.
- Exposure to senior stakeholders and regulatory partners within the housing sector.
Application
Apply now or contact our consultant to discuss this Landlord Complaints Investigator opportunity.
Landlord Complaints Investigator employer: Carrington West
Carrington West is an excellent employer, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on improving residential environments in Harlow, team members benefit from competitive daily rates and the opportunity to contribute to meaningful projects that positively impact the community. The collaborative culture fosters innovation and supports professional advancement, making it an attractive place for experienced project managers looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Landlord Complaints Investigator
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Carrington West, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Carrington West and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Landlord Complaints Investigator
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Carrington West and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Carrington West
✨Get to Know Public Sector Values
Before your interview with Carrington West, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Carrington West.
