Neighbourhood Housing Officer
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Northamptonshire | Field Based
Rate: £32.10 per hour
IR35 Status: Inside IR35
Initial Contract Length: 3 months
Start Date: ASAP
Working Hours: Full-time hours (37 Hours)
Role Summary
Reporting to the Housing Manager, you will deliver a high-quality, customer-focused housing management service to tenants and leaseholders. The role will involve managing a varied caseload covering tenancy management, rent arrears, anti-social behaviour, estate management, customer engagement and supporting residents to sustain their tenancies.
This is an excellent opportunity for an experienced housing professional to make a positive impact within local communities while supporting the delivery of effective neighbourhood services.
What You Will Do As A Neighbourhood Housing Officer
- Deliver a proactive tenancy management service, providing advice, guidance and support to tenants and leaseholders.
- Carry out home visits, tenancy reviews, property inspections and tenancy-related assessments.
- Manage tenancy changes, mutual exchanges, property alterations and other housing-related applications.
- Investigate and manage anti-social behaviour cases, tenancy breaches and customer concerns, taking appropriate action where required.
- Support residents experiencing financial difficulties through effective rent arrears management, repayment plans and referrals to support services.
- Undertake estate inspections, identify issues and work with residents and partner agencies to improve neighbourhoods.
- Support empty property processes including advertising, viewings, sign-ups and customer welcome meetings.
What You Will Need As A Neighbourhood Housing Officer
- Previous experience working in a similar housing management role within a local authority or housing provider environment.
- Strong knowledge of tenancy management, housing legislation, regulation and possession processes.
- Experience managing cases involving vulnerable residents, complex needs and challenging behaviour.
- Excellent communication, negotiation and problem-solving skills.
- Ability to manage your own workload effectively and work to deadlines and performance targets. xgikmsk
- Full driving licence and access to a vehicle for work purposes.
What's On Offer
- £32.10 per hour contract rate
- Initial 3-month contract with potential extension
- Opportunity to support frontline housing s...
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