At a Glance
- Tasks: Oversee IT service delivery and drive digital improvements in a fast-paced environment.
- Company: Dynamic organisation in Central London with a collaborative culture.
- Benefits: Hybrid working model, competitive salary, and long-term progression opportunities.
- Other info: Join a growing business with exposure to Microsoft and infrastructure environments.
- Why this job: Take ownership of IT service delivery and influence digital strategy.
- Qualifications: Experience as an IT Service Delivery Manager and ITIL certification.
The predicted salary is between 60000 - 75000 £ per year.
Are you an IT Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience?
Location: Central London (Hybrid – 3 days office based, 2 days from home)
Contract: Permanent
Start Date: ASAP
Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery of IT services across a fast-paced organisation, ensuring a secure, responsive, and high-performing IT environment. You will act as the key interface between the business and external managed service providers, taking ownership of service delivery, supplier performance, escalations, and continuous improvement initiatives across the wider IT function.
Where you will add value:
- Managing relationships with MSPs and external IT suppliers, ensuring SLAs and KPIs are achieved
- Overseeing IT helpdesk performance, escalations, incident trends, and root cause analysis
- Acting as an escalation point for complex infrastructure and end-user support issues
- Managing user lifecycle processes including onboarding, offboarding, and access governance
- Supporting administration across Office 365, Azure, Entra ID, SharePoint, and wider Microsoft environments
- Coordinating IT equipment deployment, asset management, and site setup activities
- Supporting security compliance across Cyber Essentials, ISO 27001 principles, and internal governance requirements
- Driving digital and process improvement initiatives aligned with wider business strategy
- Maintaining IT documentation, governance processes, and operational standards
To succeed in this role, you will need:
- Previous experience operating as an IT Service Delivery Manager within a customer-facing environment.
- Experience managing MSPs, IT suppliers, and service delivery against SLAs and KPIs.
- ITIL (V4/V5) experience or certification.
Why this opportunity stands out:
- Permanent position within a growing and evolving business
- Hybrid working model with flexibility around business requirements
- Opportunity to play a key role in shaping IT service delivery and digital improvement initiatives
- Exposure to a broad Microsoft and infrastructure environment
- Collaborative and supportive working culture with long-term progression opportunities
If you're an experienced IT Service Delivery Manager looking for a role where you can drive service improvement, influence digital strategy, and take ownership of operational IT delivery, get in touch for a confidential discussion.
IT Service Delivery Manager - MSP | Hybrid, Permanent Role employer: Carrington West
Join a dynamic and evolving organisation as an IT Service Delivery Manager, where you will have the opportunity to shape IT service delivery and drive digital improvements in a collaborative and supportive culture. With a hybrid working model based in Central London, you will enjoy flexibility while being part of a team that values employee growth and offers long-term progression opportunities. This role not only allows you to take ownership of service delivery but also provides exposure to a broad Microsoft and infrastructure environment, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager - MSP | Hybrid, Permanent Role
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've managed service delivery and improved processes in your previous roles. This is your time to shine!
✨Tailor Your Approach
Before any interview, do your homework! Research the company’s IT environment and think about how your experience with MSPs and ITIL can add value. Tailoring your responses will show you're genuinely interested and well-prepared.
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us not only gives you a better chance but also keeps you in the loop about new opportunities that match your skills.
We think you need these skills to ace IT Service Delivery Manager - MSP | Hybrid, Permanent Role
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Managed Service Providers and ITIL certifications. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Delivery Manager role. Share specific examples of how you've driven service improvements in previous positions.
Showcase Your Soft Skills:As much as we love technical skills, don’t forget to highlight your soft skills too! Communication, problem-solving, and relationship management are key in this role, so give us some examples of how you’ve excelled in these areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Carrington West
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V4/V5 knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in managing service delivery and improving processes.
✨Showcase Your MSP Experience
Prepare specific examples of how you've managed relationships with Managed Service Providers. Highlight any challenges you faced and how you ensured SLAs and KPIs were met, as this will demonstrate your hands-on experience in a customer-facing environment.
✨Be Ready for Technical Questions
Expect questions about your experience with tools like Office 365, Azure, and SharePoint. Brush up on your technical knowledge and be prepared to discuss how you've supported these platforms in your previous roles.
✨Demonstrate Your Problem-Solving Skills
Think of instances where you've handled complex infrastructure or end-user support issues. Be ready to explain your thought process and the steps you took to resolve these problems, as this will showcase your ability to act as an escalation point.
