At a Glance
- Tasks: Oversee IT service delivery and drive digital improvements in a fast-paced environment.
- Company: Dynamic organisation in Central London with a collaborative culture.
- Benefits: Permanent role, hybrid working, and opportunities for career progression.
- Other info: Join a growing business with a focus on continuous improvement and innovation.
- Why this job: Shape IT service delivery and influence digital strategy while working with cutting-edge technology.
- Qualifications: Experience as an IT Service Delivery Manager and knowledge of ITIL V4/V5.
The predicted salary is between 60000 - 75000 € per year.
Are you an IT Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience?
Location: Central London (Hybrid - 3 days office based, 2 days from home)
Rate: Dependant on Experience
Contract: Permanent
Start Date: ASAP
Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery of IT services across a fast-paced organisation, ensuring a secure, responsive, and high-performing IT environment. You will act as the key interface between the business and external managed service providers, taking ownership of service delivery, supplier performance, escalations, and continuous improvement initiatives across the wider IT function.
Where you will add value:
- Managing relationships with MSPs and external IT suppliers, ensuring SLAs and KPIs are achieved
- Overseeing IT helpdesk performance, escalations, incident trends, and root cause analysis
- Acting as an escalation point for complex infrastructure and end-user support issues
- Managing user lifecycle processes including onboarding, offboarding, and access governance
- Supporting administration across Office 365, Azure, Entra ID, SharePoint, and wider Microsoft environments
- Coordinating IT equipment deployment, asset management, and site setup activities
- Supporting security compliance across Cyber Essentials, ISO 27001 principles, and internal governance requirements
- Driving digital and process improvement initiatives aligned with wider business strategy
- Maintaining IT documentation, governance processes, and operational standards
To succeed in this role, you will need:
- Previous experience operating as an IT Service Delivery Manager within a customer-facing environment.
- Experience managing MSPs, IT suppliers, and service delivery against SLAs and KPIs.
- ITIL (V4/V5) experience or certification.
Why this opportunity stands out:
- Permanent position within a growing and evolving business
- Hybrid working model with flexibility around business requirements
- Opportunity to play a key role in shaping IT service delivery and digital improvement initiatives
- Exposure to a broad Microsoft and infrastructure environment
- Collaborative and supportive working culture with long-term progression opportunities
If you're an experienced IT Service Delivery Manager looking for a role where you can drive service improvement, influence digital strategy, and take ownership of operational IT delivery, get in touch for a confidential discussion.
IT Service Delivery Manager - MSP employer: Carrington West
Join a dynamic and evolving organisation in Central London as an IT Service Delivery Manager, where you will have the opportunity to take ownership of IT service delivery and drive digital improvements. Enjoy a hybrid working model that promotes flexibility, alongside a collaborative culture that prioritises employee growth and long-term progression opportunities. With exposure to a broad Microsoft and infrastructure environment, this role offers a meaningful chance to influence IT strategy and enhance service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager - MSP
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local tech events. The more you mingle, the better your chances of hearing about job openings before they hit the market.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've managed MSPs and improved service delivery. This is your time to shine and show them what you can bring to the table.
✨Leverage Social Media
Use platforms like LinkedIn to showcase your expertise in ITIL and service delivery management. Post articles, share insights, and engage with others in your field. It’s a great way to get noticed by recruiters looking for someone just like you!
✨Apply Through Our Website
Don’t forget to check out our website for the latest job openings! Applying directly through us not only shows your interest but also gives you a better chance of landing that interview. We’re here to help you every step of the way!
We think you need these skills to ace IT Service Delivery Manager - MSP
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Delivery Manager role. Highlight your experience with Managed Service Providers and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or managed relationships with MSPs. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a clear understanding of our business needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Carrington West
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL V4/V5 knowledge. Be ready to discuss how you've applied ITIL principles in previous roles, especially in managing service delivery and improving processes. This will show that you understand the framework and can leverage it effectively.
✨Showcase Your MSP Experience
Prepare specific examples of your experience with Managed Service Providers. Talk about how you've managed relationships, ensured SLAs and KPIs were met, and handled escalations. This will demonstrate your ability to navigate the complexities of working with external suppliers.
✨Highlight Your Problem-Solving Skills
Be ready to discuss instances where you've tackled complex infrastructure or end-user support issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to drive improvements.
✨Understand the Business Context
Research the company and its digital improvement initiatives. Be prepared to discuss how your role as an IT Service Delivery Manager can align with their business strategy. Showing that you understand their goals will set you apart as a candidate who is genuinely interested in contributing to their success.
