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For Companies At a Glance
- Tasks: Engage with the public and stakeholders, managing communications and improving service perception.
- Company: Join a dynamic team focused on highways and infrastructure in Suffolk.
- Benefits: Gain valuable experience in customer service and communication within a high-profile environment.
- Why this job: Make a real difference in public engagement and enhance community relations.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunities for growth and development in a supportive team.
We are recruiting a Communications Assistant to support a long-term highways and infrastructure contract based in Suffolk. This is an excellent opportunity for a customer-focused communications professional to play a key role in public engagement, stakeholder communications, and service perception within a high-profile highways environment.
This role will suit someone confident in dealing with the public, elected members, and internal teams, with a passion for excellent customer service and clear, effective communication.
The Role
Reporting to the Communications Manager, you will support the delivery of proactive and reactive communications, helping to manage enquiries, complaints, and stakeholder engagement while contributing to continuous improvement of communication processes and public perception.
Key Responsibilities
- Receive, log, and respond to enquiries from members of the public and key stakeholders relating to highways works and network activity.
- Manage and respond to complaints in line with agreed complaints policies and procedures.
- Monitor customer feedback to identify trends, issues, and opportunities for service improvement.
- Support the delivery of internal and external communications, including campaigns and engagement activity.
- Provide communications support to operational teams to ensure clear communication of works programmes.
- Assist with stakeholder management and communications plans, ensuring messaging is clear, consistent, and timely.
- Support social value and community engagement initiatives as required.
- Promote a customer-first approach across the organisation and support continuous improvement in customer service standards.
Requirements
- Experience working successfully in a public-facing or customer service environment.
- Proven ability to manage complaints with empathy, professionalism, and a solutions-focused approach.
- Strong influencing and stakeholder engagement skills.
- Ability to deliver against agreed action plans and improvement programmes.
- Understanding of highways maintenance or infrastructure environments (desirable).
Personal Attributes
- Confident dealing directly with members of the public and elected representatives.
- Passionate about delivering high-quality customer service.
- Excellent written and verbal communication skills.
- Forward-thinking, organised, and able to plan ahead.
- Creative and proactive, with the ability to generate practical and resilient ideas.
Communications Assistant - Highways & Infrastructure in Ipswich employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Assistant - Highways & Infrastructure in Ipswich
✨Tip Number 1
Get to know the company and its projects! Research their highways and infrastructure initiatives, and think about how your skills can contribute. This will help you stand out in conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to public engagement and customer service. Think of examples from your past experiences that showcase your skills in handling complaints and stakeholder communications.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the highways and infrastructure sector.
We think you need these skills to ace Communications Assistant - Highways & Infrastructure in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications Assistant role. Highlight your experience in public-facing roles and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role is all about effective communication, don’t hold back! Use clear and concise language in your application. We’re looking for someone who can express ideas well, so let your writing shine through.
Demonstrate Customer Focus: We love a customer-first approach! In your application, share examples of how you've successfully managed enquiries or complaints in the past. Show us your passion for delivering top-notch service and how you’ve made a difference.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Carrington West
✨Know Your Audience
Before the interview, research the company and its projects in highways and infrastructure. Understanding their recent initiatives will help you tailor your responses and show that you're genuinely interested in their work.
✨Showcase Your Communication Skills
As a Communications Assistant, your ability to communicate effectively is key. Prepare examples of how you've successfully managed public enquiries or complaints in the past, highlighting your empathy and professionalism.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding stakeholder engagement and complaint management. Think of specific situations where you turned a negative experience into a positive outcome.
✨Demonstrate a Customer-First Mindset
Be ready to discuss how you prioritise customer service in your work. Share instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's requirements.
