At a Glance
- Tasks: Manage rent accounts, negotiate repayments, and support tenants in financial matters.
- Company: Join a busy Housing Management service dedicated to community support.
- Benefits: Competitive salary, professional development, and the chance to make a difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Help residents sustain their tenancies and improve their financial wellbeing.
- Qualifications: Experience in social housing income recovery and knowledge of welfare benefits.
The predicted salary is between 38844 - 45000 £ per year.
We are currently looking for an experienced Income Officer to join a busy Housing Management service.
The role will focus on maximising rent collection, preventing the accumulation of arrears and supporting residents to sustain their tenancies through early intervention and effective income recovery.
The successful candidate will manage rent accounts, negotiate repayment arrangements and progress arrears cases through the appropriate recovery and legal processes.
This Income Officer position would suit someone with previous social housing income recovery experience and a strong understanding of rent arrears and welfare benefits.
The Role Managing rent accounts and taking prompt action to prevent and recover rent arrears.
Negotiating affordable repayment arrangements with tenants.
Monitoring rent, parking and use and occupation accounts.
Providing advice on housing and welfare benefits to maximise tenant income and entitlement.
Supporting vulnerable tenants and making referrals to relevant support services.
Preparing arrears cases for legal action, including court papers and possession proceedings.
Attending court and representing the organisation in rent arrears and possession cases.
Conducting tenant interviews and home visits relating to rent payments and arrears.
Providing advice to new tenants on rent payments, benefits and debt management.
Income Officer employer: Carrington West
Carrington West is an excellent employer, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on improving residential environments in Harlow, team members benefit from competitive daily rates and the opportunity to contribute to meaningful projects that positively impact the community. The collaborative culture fosters innovation and supports professional advancement, making it an attractive place for experienced project managers looking to make a difference.
