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- Tasks: Manage a patch of 400 properties, ensuring high-quality estate management and tenant support.
- Company: Join a dedicated housing services team focused on community well-being.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Dynamic role with opportunities to collaborate and grow within the housing sector.
The predicted salary is between 28800 - 43200 £ per year.
We're recruiting an experienced Housing Officer to join a housing services team, delivering a high-quality, customer-focused estate management service. This role offers the opportunity to manage a defined patch of approximately 400 properties, supporting tenants and leaseholders across tenancy management, arrears recovery, estate inspections and tenancy sustainment. You will play a key role in ensuring estates are well managed, residents are supported, and services are delivered to a consistently high standard.
The Role
- Manage a patch of approximately 400 properties, delivering a comprehensive housing and estate management service.
- Carry out tenancy management, including sign-ups, tenancy audits, mutual exchanges, succession, assignment and tenancy enforcement.
- Lead on arrears recovery for your patch, including proactive contact with residents, home visits, and enforcement action where required.
- Undertake regular estate inspections and property visits to ensure standards are maintained and issues are addressed promptly.
- Complete tenancy audits to ensure compliance with tenancy conditions and identify any breaches or support needs.
- Manage and respond to anti-social behaviour cases and breaches of tenancy conditions, using proportionate and timely enforcement action.
- Report repairs and work closely with repairs teams and external contractors to ensure works are completed within agreed timescales.
- Monitor estate standards including communal areas, grounds maintenance, parking and abandoned vehicles, escalating issues where required.
- Take ownership of service-related complaints and enquiries, ensuring prompt, professional responses within agreed timescales.
- Liaise with statutory, voluntary and external agencies to support residents with complex needs and promote tenancy sustainment.
- Maintain accurate written and electronic records across housing management systems and Microsoft Office.
- Work collaboratively with colleagues and provide cover within the housing management team as required.
- Keep up to date with housing legislation, welfare reform and landlord and tenant law.
Key Requirements
- Substantial experience working within a housing management or social housing environment.
- Proven experience managing a patch-based caseload, ideally of a similar size.
- Strong experience in arrears recovery, tenancy enforcement and estate management.
- Experience carrying out estate inspections and tenancy audits.
- Ability to manage anti-social behaviour cases and tenancy breaches.
- Strong organisational skills with the ability to manage a varied workload and competing priorities.
- Excellent written and verbal communication skills, with a professional and empathetic approach.
- Confident using housing management systems and standard IT packages.
- Ability to work independently, apply professional judgement and maintain accurate records.
- Educated to GCSE level (or equivalent) in English and Maths.
- Full UK driving licence and willingness to work flexibly, including occasional out-of-hours work.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Housing Officer in Hutton employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Hutton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and best practices in estate management. We recommend doing mock interviews with friends or family to get comfortable talking about your experience and how it relates to the role.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your work, like reports from tenancy audits or successful arrears recovery cases. This will help demonstrate your expertise and make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented Housing Officers, so keep an eye on our listings!
We think you need these skills to ace Housing Officer in Hutton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management and estate services. We want to see how your skills match the specific requirements of the Housing Officer role.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and professional. Use examples that demonstrate your ability to handle tenant communications effectively.
Highlight Relevant Experience: Don’t forget to mention your experience with tenancy management, arrears recovery, and estate inspections. We’re looking for candidates who can hit the ground running, so make those experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carrington West
✨Know Your Patch
Before the interview, make sure you research the area you'll be managing. Familiarise yourself with the local community, its challenges, and the specific needs of the residents. This will show your potential employer that you're proactive and genuinely interested in making a positive impact.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing management, especially any specific cases of arrears recovery or tenancy enforcement you've handled. Use concrete examples to illustrate your problem-solving skills and how you've successfully supported tenants in the past.
✨Demonstrate Communication Skills
As a Housing Officer, you'll need to communicate effectively with a variety of stakeholders. Practice articulating your thoughts clearly and empathetically. Consider role-playing common scenarios, like dealing with anti-social behaviour or responding to tenant complaints, to showcase your approach during the interview.
✨Stay Updated on Legislation
Make sure you're up to date with current housing legislation and welfare reforms. Being knowledgeable about these topics not only demonstrates your commitment to the role but also equips you to answer questions confidently and accurately during the interview.
