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- Tasks: Conduct independent reviews of housing decisions and ensure compliance with legislation.
- Company: Join a local authority dedicated to safeguarding housing services.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Play a vital role in supporting fair outcomes for vulnerable customers.
- Qualifications: Experience as a Housing Review Officer and strong knowledge of housing legislation.
- Other info: Opportunity for career growth and to work with a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We're recruiting an experienced and detail-focused Housing Review Officer to join a Housing Needs service within a local authority. This is an excellent opportunity for a housing professional with strong statutory review and appeals experience to deliver robust, legally sound decisions and help protect the authority from legal challenge.
You will be responsible for carrying out independent reviews of housing and homelessness decisions, ensuring all decisions comply with legislation, guidance and local policy.
The role plays a critical part in safeguarding service quality, managing risk, and supporting fair outcomes for customers with complex needs.
The Role
- Carry out independent statutory reviews of housing and homelessness decisions in line with the Housing Act and Allocations Policy.
- Provide a senior, legally robust review function independent of frontline Housing Officers.
- Conduct detailed enquiries and investigations to support review decisions, liaising with internal teams and external partners.
- Draft and issue clear, defensible statutory review decision letters within prescribed timescales.
- Ensure review decisions can withstand legal, political and media scrutiny.
- Work professionally with service users, solicitors, advocates and partner agencies throughout the review process.
- Instruct Legal Services on Housing Act appeals and represent the council in court when required.
- Manage and monitor the use of temporary accommodation during review and appeal processes to minimise cost and risk.
- Liaise with Legal Services to mitigate Judicial Review threats wherever possible.
- Provide quality assurance feedback to frontline teams to improve decision-making and reduce repeat reviews and appeals.
- Contribute to service improvement, policy development and procedural guidance.
- Maintain accurate case records, monitoring information and management data in line with information governance requirements.
- Deal with correspondence and enquiries from solicitors, councillors, MPs, the Ombudsman and other stakeholders.
- Attend case conferences relating to high-risk or vulnerable households.
- Deputise for the Review Manager when required.
Key Requirements
- Must have worked as a Housing Review / Reviews Officer for a minimum of 12 months within the last 2 years.
- Proven experience undertaking Homelessness Part VII s202 reviews, with at least 12 months' experience evidenced within the last 2 years.
- Strong working knowledge of the Review Regulations, Homelessness Code of Guidance, relevant case law, and the Housing Act 1996.
- Proven experience drafting and issuing legally sound statutory review decision letters.
- Ability to interpret and apply legislation, guidance and case law to complex and sensitive cases.
- Experience working closely with Legal Services and managing Housing Act appeals and Judicial Review risks.
- Strong understanding of related legislation including the Equality Act, Care Act, Mental Health Act, Immigration Act, Children Act and Welfare Reform Act.
- Experience managing complex cases involving vulnerable households and multiple needs.
- Excellent written communication skills, with the ability to produce clear, defensible decision letters.
- Strong organisational skills and ability to manage competing deadlines.
- Confident dealing with complaints, correspondence and representations from solicitors, councillors, MPs and other senior stakeholders.
- Ability to work independently, exercise sound professional judgement and maintain confidentiality.
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote: If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Review, Appeals and Homelessness decision-making professionals looking to make future connections.
Housing Review Officer employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Review Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Housing Act and relevant case law. Be ready to discuss how you've handled complex cases in the past, as this will show your expertise and confidence in the field.
✨Tip Number 3
Don’t just apply anywhere; focus on roles that truly match your skills and experience. Use our website to find positions that align with your background in housing reviews and appeals, and tailor your approach accordingly.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Review Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience as a Housing Review Officer. Use keywords from the job description to show that you understand the role and its requirements.
Showcase Your Skills: Don’t forget to emphasise your strong written communication skills! Since you'll be drafting decision letters, it’s crucial to demonstrate your ability to produce clear and defensible documents.
Be Detail-Oriented: As a Housing Review Officer, attention to detail is key. Make sure your application is free from errors and clearly structured. This will reflect your ability to manage complex cases effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Carrington West
✨Know Your Legislation
Make sure you brush up on the Housing Act, Allocations Policy, and relevant case law before your interview. Being able to discuss these confidently will show that you’re not just familiar with the rules but can apply them in real situations.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific cases or challenges. Think of examples from your past experience where you successfully managed complex cases or dealt with difficult stakeholders. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Communication Skills
Since you'll be drafting decision letters and liaising with various parties, it’s crucial to highlight your written and verbal communication skills. Bring examples of your previous work, like decision letters or reports, to showcase your ability to convey complex information clearly.
✨Understand the Role's Impact
Be ready to discuss how the role of a Housing Review Officer contributes to safeguarding service quality and supporting fair outcomes. Showing that you understand the broader implications of your work will set you apart as a candidate who is genuinely invested in the role.
