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- Tasks: Coordinate housing repairs and ensure residents receive top-notch service.
- Company: Join a dynamic housing service focused on quality and efficiency.
- Benefits: Remote work flexibility, competitive pay, and opportunities for growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in housing repairs and strong communication skills required.
- Other info: Fast-paced environment with potential for career advancement.
We\’re recruiting a Housing Coordinator to play a key role in supporting the delivery of responsive repairs and maintenance services. This is a frontline role within the Housing service, focused on ensuring repairs are handled efficiently, legal obligations are met, and residents receive a high-quality service.
You\’ll be responsible for coordinating repairs casework, liaising with contractors, and making sure urgent issues are resolved quickly and effectively.
The role will be mostly remote working with occasional travel to the office required.
The Role
Monitor the housing repairs inbox and manage a wide range of repair-related enquiries.
Raise purchase orders using NEC and Business World systems and process invoices promptly.
Act as a first point of contact for tenants, calling residents to arrange inspections, provide updates, and resolve queries.
Monitor live chat with the maintenance contractor (CARDO), dealing with issues such as access, contact details, and urgent requests.
Provide contractors with key documentation including asbestos surveys and other compliance-related information.
Collate and submit disrepair case information to the legal team.
Raise and coordinate inspections for surveyors, ensuring residents are fully informed.
Cover the evening rota alongside a designated manager, responding to emergency repair issues (with occasional commitments after 5pm).
Submit out-of-hours repair reports to contractors.
Work closely with internal housing teams and external contractors to ensure repairs are completed to a high standard and within agreed timescales.
Key Requirements
Strong background in housing repairs, maintenance, or compliance roles.
Experience managing repair casework, including disrepair claims and legal submissions.
Confident using housing IT systems such as NEC and Business World.
Excellent communication skills, with the ability to explain repairs processes clearly to residents and contractors.
Strong organisational skills with the ability to prioritise in a high-volume environment.
Customer-focused approach, ensuring residents receive clear, timely, and professional service.
What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you\’re currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Housing Repairs Coordinator employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Coordinator
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be liaising with residents and contractors, being clear and confident is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role. Don’t forget to follow up if you haven’t heard back within a week!
We think you need these skills to ace Housing Repairs Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing repairs and maintenance. We want to see how your skills match the role, so don’t be shy about showcasing your relevant background!
Show Off Your Communication Skills: Since this role involves liaising with residents and contractors, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you’d handle queries and updates.
Highlight Organisational Skills: This position requires strong organisational skills, especially when managing multiple repair cases. Be sure to mention any experience you have in prioritising tasks and keeping things running smoothly in a busy environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and we’ll get your application into the right hands without delay!
How to prepare for a job interview at Carrington West
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and maintenance. Familiarise yourself with the NEC and Business World systems, as well as any relevant legal obligations. Being able to speak confidently about these topics will show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role involves liaising with residents and contractors, practice explaining complex repair processes in simple terms. You might even want to role-play some scenarios with a friend to get comfortable. Clear communication is key!
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed multiple tasks or prioritised urgent issues in previous roles. Think about times when you had to juggle different responsibilities and how you ensured everything was completed on time.
✨Be Ready for Real-Life Scenarios
Expect questions about how you'd handle specific situations, like an emergency repair request or a difficult tenant. Think through your responses ahead of time, focusing on your problem-solving skills and customer-focused approach.
