Housing Officer

We're recruiting an experienced Housing Officer to join a local authority housing service delivering a high-quality, customer-focused housing management service across a diverse borough.

This role offers the opportunity to manage a patch-based caseload, supporting council tenants and leaseholders across tenancy management, rent enforcement, anti-social behaviour, estate management and customer engagement. You'll work as part of a multi-disciplinary housing team, helping to maintain standards across the council's housing stock while supporting residents to sustain their tenancies.

The Role

• Deliver a comprehensive housing management service to council tenants and leaseholders across a defined patch.
• Act as a key point of contact for residents, responding to enquiries in person, in writing and by telephone within corporate timescales.
• Manage tenancy and leasehold issues including tenancy sign-ups, mutual exchanges, succession, assignments, transfers and right to buy enquiries.
• Implement rent arrears recovery procedures, including liaison with Legal Services and attendance at court hearings and evictions where required.
• Manage and respond to complaints and anti-social behaviour cases, using a professional and proportionate approach, including prevention, mediation and enforcement action.
• Capture, prioritise and initiate action on tenancy management issues, working with internal teams and external partners to resolve issues effectively.
• Monitor estate services including caretaking, grounds maintenance, refuse collection, cleaning, repairs and parking enforcement, escalating concerns where standards are not met.
• Manage empty properties, including coordinating repairs, arranging viewings and completing tenancy sign-ups to minimise void loss.
• Provide comprehensive advice to tenants and leaseholders on housing services, tenancy conditions and council policies.
• Work closely with tenants' and residents' associations and attend meetings, including occasional out-of-hours meetings where required.
• Carry out home visits and estate inspections to assess issues, support residents and ensure tenancy compliance.
• Maintain accurate and up-to-date records across housing management and rent systems in line with information governance requirements.
• Work collaboratively with rent, ASB and specialist housing teams to deliver joined-up housing services.

Key Requirements

• Experience delivering housing management services within a local authority or social housing environment.
• Strong understanding of housing management, tenancy enforcement and estate-based service delivery.
• Knowledge of housing and related public sector legislation and policy frameworks.
• Experience managing rent arrears, anti-social behaviour and tenancy breaches.
• Awareness of welfare benefits and the impact on rent sustainability.
• Experience working in a pressured, customer-facing environment with vulnerable residents.
• Ability to manage a varied caseload, prioritise workload and meet deadlines.
• Strong written and verbal communication skills, including professional letter writing and resident engagement.
• Confident using housing management systems and standard IT packages (Word, Excel, email).
• Understanding of diversity, equalities and the needs of minority communities.
• Willingness and ability to carry out home visits, estate inspections and work occasional out-of-hours as required.
• Full UK Driving License and access to a car.

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from Housing Officers, Neighbourhood Officers and Housing Management professionals looking to make future connections.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.