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For Companies At a Glance
- Tasks: Manage properties, support residents, and ensure compliance with housing policies.
- Company: Join a dedicated team focused on providing excellent housing services in the community.
- Benefits: Enjoy a community-based role with opportunities for professional growth and development.
- Why this job: Make a real impact by helping residents and improving their living conditions.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: This is an onsite role, perfect for those who thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experienced Housing Officer to provide frontline housing management services across a designated patch of properties. This role is onsite and community-based, requiring excellent housing knowledge and experience working within a local authority or registered social landlord. As a key point of contact for residents, you will be responsible for tenancy management, customer support, and compliance with housing policies, ensuring a high standard of service is maintained.
Key Responsibilities
- Manage a designated patch of properties, ensuring effective service delivery, property standards, and tenant satisfaction.
- Conduct regular estate inspections, ensuring compliance with health & safety and tenancy agreements.
- Investigate and resolve tenancy breaches, including anti-social behaviour (ASB), subletting, and rent arrears.
- Support residents with housing advice, signposting to relevant services, and addressing their concerns.
- Deliver high-quality customer service, ensuring resident queries are handled professionally and efficiently.
- Provide support to vulnerable residents, ensuring access to appropriate services and safeguarding where necessary.
- Work collaboratively with housing teams, social services, and external agencies to secure the best outcomes for tenants.
- Ensure all housing policies, procedures, and legal requirements are followed.
- Prepare and serve legal notices where necessary, supporting court proceedings and enforcement action.
- Keep accurate case records and reports, ensuring compliance with data protection regulations.
About You
- Proven experience in housing management, ideally within a local authority or registered social landlord.
- Strong understanding of tenancy law, housing legislation, and compliance requirements.
- Experience in dealing with ASB, tenancy sustainment, and supporting vulnerable residents.
- Familiarity with rent collection, arrears management, and income recovery processes.
- Excellent customer service and communication skills, with a focus on resident engagement.
- Strong problem-solving and case management abilities.
- Ability to manage competing priorities in a fast-paced environment.
- IT proficiency, including housing management systems and case recording tools.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
Housing Officer employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and legislation relevant to the area where you'll be working. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with current or former Housing Officers, especially those who have worked within local authorities or registered social landlords. They can provide valuable insights into the role and may even refer you to opportunities.
✨Tip Number 3
Prepare for potential scenario-based questions during interviews by thinking through common challenges faced in housing management, such as dealing with anti-social behaviour or supporting vulnerable residents.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've effectively engaged with residents in previous roles. Highlighting your problem-solving abilities in these situations can set you apart from other candidates.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housing management, particularly within local authorities or registered social landlords. Emphasise your understanding of tenancy law and any specific achievements related to property management.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key responsibilities outlined in the job description. Use specific examples from your past experience to demonstrate how you have successfully managed properties, resolved tenancy issues, and provided excellent customer service.
Showcase Your Problem-Solving Skills: In your application, include examples of how you've dealt with challenging situations, such as anti-social behaviour or rent arrears. Highlight your approach to resolving these issues and the positive outcomes achieved for residents.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that involves compliance and record-keeping.
How to prepare for a job interview at Carrington West
✨Showcase Your Housing Knowledge
Make sure to brush up on your understanding of tenancy law and housing legislation. Be prepared to discuss specific examples from your experience that demonstrate your knowledge and how you've applied it in previous roles.
✨Demonstrate Customer Service Skills
As a Housing Officer, you'll be the first point of contact for residents. Highlight your customer service experience by sharing stories where you successfully resolved issues or improved tenant satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions about handling anti-social behaviour or tenancy breaches. Think of real-life scenarios you've encountered and how you managed them, focusing on your problem-solving skills and ability to work under pressure.
✨Emphasise Team Collaboration
This role requires working with various teams and external agencies. Be ready to discuss how you've collaborated with others in the past to achieve positive outcomes for tenants, showcasing your teamwork and communication skills.
