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For Companies At a Glance
- Tasks: Manage Housing Benefit and Council Tax Support claims while ensuring compliance and excellent customer service.
- Company: Join a well-established local authority team during a critical service delivery period.
- Benefits: Enjoy hybrid working options and the chance to make a real impact in your community.
- Why this job: This role offers valuable experience in public service and a supportive team environment.
- Qualifications: Previous experience in Housing Benefits administration and strong knowledge of the Academy system required.
- Other info: Open to applicants at all levels; we value connections in the public sector.
We are currently recruiting for an experienced Benefits & Revenues Officer to support a busy local authority team on a temporary contract. This is a great opportunity for a specialist in Housing Benefit and Council Tax Support to join a well-established team during a critical period of service delivery. This is a hybrid role, with working from home options available depending on experience and service requirements.
The Role
As a Benefits & Revenues Officer, you will be responsible for the full administration of Housing Benefit and Council Tax Support, as well as Council Tax billing and recovery functions.
Responsibilities include:
- Processing new and existing Housing Benefit and Council Tax Support claims
- Managing Council Tax billing, changes in circumstances, and exemptions
- Ensuring compliance with statutory guidance and internal policies
- Handling correspondence with claimants and external agencies (e.g. DWP, HMRC)
- Maintaining accurate and up-to-date records using the Academy system
- Providing a high standard of customer service via telephone, email and written communication
Key Requirements
- Previous experience in Housing Benefits administration is essential
- Strong working knowledge of the Academy (Capita) system is essential
- Understanding of current Housing Benefit and Council Tax Support regulations
- Ability to work effectively in a high-volume environment and meet strict deadlines
- Strong organisational skills and attention to detail
- Excellent communication and customer service skills
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Housing Benefits And Revenues Officer employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Benefits And Revenues Officer
✨Tip Number 1
Familiarise yourself with the Academy (Capita) system, as it's essential for this role. If you have experience using it, be ready to discuss specific tasks you've completed with the system during your interview.
✨Tip Number 2
Brush up on your knowledge of current Housing Benefit and Council Tax Support regulations. Being able to demonstrate your understanding of these regulations will show that you're well-prepared for the responsibilities of the role.
✨Tip Number 3
Prepare examples of how you've managed high-volume workloads in previous roles. This will help you illustrate your organisational skills and ability to meet strict deadlines, which are crucial for this position.
✨Tip Number 4
Practice your communication skills, especially in customer service scenarios. Be ready to share how you've effectively handled correspondence with claimants or external agencies, as this is a key part of the job.
We think you need these skills to ace Housing Benefits And Revenues Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Housing Benefits administration and your knowledge of the Academy (Capita) system. Use specific examples to demonstrate your skills in managing claims and compliance with regulations.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements listed in the job description. Emphasise your organisational skills, attention to detail, and customer service experience. Show enthusiasm for the role and how you can contribute to the team.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to Housing Benefit and Council Tax Support. Mention any specific achievements or challenges you've overcome in high-volume environments to showcase your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Carrington West
✨Know Your Regulations
Familiarise yourself with the current Housing Benefit and Council Tax Support regulations. Being able to discuss these confidently will demonstrate your expertise and show that you are well-prepared for the role.
✨Highlight Relevant Experience
Be ready to share specific examples from your previous roles that showcase your experience in Housing Benefits administration. This could include processing claims, managing billing, or handling correspondence with external agencies.
✨Demonstrate Customer Service Skills
Since the role involves providing a high standard of customer service, prepare to discuss how you've effectively communicated with claimants and resolved issues in the past. Use examples that highlight your communication skills and attention to detail.
✨Showcase Your Organisational Skills
In a high-volume environment, organisational skills are crucial. Be prepared to explain how you manage your workload, prioritise tasks, and meet deadlines. This will reassure the interviewers of your ability to thrive in a busy setting.
