Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and improve housing services, ensuring they meet community needs and statutory obligations.
- Company: Join a dynamic organisation focused on delivering outstanding housing outcomes for residents.
- Benefits: Enjoy flexible working with remote options and a supportive team culture.
- Why this job: Make a real impact in the community while developing your leadership skills in a strategic role.
- Qualifications: Degree in a housing-related field and substantial leadership experience required.
- Other info: On-call duties 4-5 weeks a year; opportunity to connect with housing professionals nationwide.
The predicted salary is between 43200 - 72000 £ per year.
We are recruiting for experienced Head of Service (Housing). This is a critical leadership role overseeing the strategic and operational management of all housing services - including Housing Needs & Homelessness, Tenancy Services and Rent, and Private Sector Housing. You will be a key member of the Operational Management Board, providing high-level input into corporate strategy while ensuring housing services deliver outstanding outcomes for residents. The role includes a commitment to on-call duties approximately 4-5 weeks per year, including cover during holiday periods. You will be required to be on site minimum 2 x a week.
The Role
- Lead and continuously improve the delivery of Housing Management services, ensuring they are responsive, efficient, and meet statutory obligations.
- Oversee services including homelessness prevention, housing advice, tenancy and rent services, and private sector housing regulation.
- Drive service-wide performance and customer satisfaction, embedding a culture of continuous improvement and innovation.
- Use data and performance analytics to shape policy and improve service delivery, ensuring services are evidence-led and outcome-focused.
- Act as a strategic lead on housing issues across the organisation, contributing to wider corporate goals and working closely with political and executive leadership.
- Engage residents, landlords, and partner agencies to co-produce services and policies that reflect the needs of the local community.
- Lead safeguarding and corporate parenting responsibilities within the housing service.
- Work across council departments to promote joined-up service delivery and strategic collaboration.
Key Requirements
- Educated to Degree Level or equivalent in a housing-related field.
- Evidence of Continuing Professional Development (CPD) in Housing Management.
- Chartered membership of the Chartered Institute of Housing (CIH) or working towards.
- Substantial leadership and senior management experience in housing within a complex local authority or similar organisation.
- Strong knowledge of housing law, policy, and strategic housing management.
- Proven track record in delivering high-performance, customer-focused housing services.
- Experience managing large budgets and leading cross-functional teams.
- Excellent communication, political awareness, and stakeholder engagement skills.
- A confident and resilient leader with a strong commitment to equality, inclusion, and continuous service improvement.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Head of Housing Management employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Housing Management
✨Tip Number 1
Familiarise yourself with the latest housing policies and legislation. Being well-versed in current laws and regulations will not only boost your confidence but also demonstrate your commitment to the role during discussions with our team.
✨Tip Number 2
Network with professionals in the housing sector. Attend relevant conferences or local meetings to connect with others in the field. This can provide valuable insights and potentially lead to recommendations that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in detail. We value strong leadership, so be ready to share specific examples of how you've successfully managed teams and improved service delivery in previous roles.
✨Tip Number 4
Research StudySmarter and our approach to housing management. Understanding our values and goals will help you align your vision with ours, making it easier to articulate how you can contribute to our mission during the interview process.
We think you need these skills to ace Head of Housing Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in housing management, particularly in local authority settings. Emphasise your achievements in delivering high-performance, customer-focused services and any relevant qualifications.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key requirements of the role. Discuss your strategic vision for housing services and how your experience aligns with the responsibilities outlined in the job description.
Showcase Relevant Experience: In your application, provide specific examples of how you've improved service delivery and customer satisfaction in previous roles. Highlight your knowledge of housing law and policy, as well as your experience managing budgets and cross-functional teams.
Demonstrate Commitment to Continuous Improvement: Mention any Continuing Professional Development (CPD) activities you've undertaken in housing management. This shows your commitment to staying updated on best practices and your dedication to improving housing services.
How to prepare for a job interview at Carrington West
✨Showcase Your Leadership Experience
As a Head of Housing Management, your leadership skills are crucial. Be prepared to discuss specific examples of how you've led teams and improved service delivery in previous roles. Highlight any initiatives you've implemented that resulted in positive outcomes for residents.
✨Demonstrate Knowledge of Housing Law
Make sure you brush up on current housing laws and policies relevant to the role. During the interview, be ready to discuss how your knowledge can help shape effective housing strategies and ensure compliance with statutory obligations.
✨Emphasise Data-Driven Decision Making
The role requires using data and performance analytics to improve services. Prepare to share examples of how you've used data to inform decisions, drive performance, and enhance customer satisfaction in your previous positions.
✨Engage with Stakeholders
Since the position involves working closely with various stakeholders, think about how you've successfully engaged with residents, landlords, and partner agencies in the past. Be ready to discuss your approach to collaboration and co-production of services that meet community needs.
