At a Glance
- Tasks: Manage service charge queries and support the annual rent setting process.
- Company: Local Authority in Worcestershire with a supportive team culture.
- Benefits: Short-term contract, immediate impact, and a chance to enhance your skills.
- Other info: Opportunity to work on real issues affecting tenants and leaseholders.
- Why this job: Join a dynamic team and make a difference in housing services.
- Qualifications: Experience in finance or housing income, with strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
A Local Authority in Worcestershire is seeking a proactive Charges Advisor to join their Housing Income team on a 3-month contract. This is an excellent opportunity to play a key role in delivering an effective service charge process for tenants and leaseholders while providing outstanding customer service.
Responsibilities
- Manage service charge queries and complaints.
- Support the annual rent and service charge setting process.
- Ensure charges are accurately applied and invoiced.
- Assist with the recovery of former tenant arrears and housing debts.
- Investigate appeals and complaints, and support responses to Ombudsman enquiries and legal challenges where required.
Qualifications
- Experience working within a financial, accounting, income collection, or housing income environment.
- Confident analysing data, interpreting customer accounts, and providing clear advice to customers and stakeholders.
- Knowledge of housing legislation, service charges, or debt recovery processes.
Benefits
This role offers a supportive local authority team, the chance to make an immediate impact within a busy Housing Income service, and a short-term 3-month contract.
Charges Advisor in Evesham employer: Carrington West
Joining our Local Authority in Worcestershire as a Charges Advisor means becoming part of a dedicated team committed to delivering exceptional service to our community. We offer a supportive work environment that values your contributions, with opportunities for professional growth and development within the housing sector. This role not only allows you to make a meaningful impact on tenants and leaseholders but also provides a chance to enhance your skills in a dynamic and rewarding setting.
