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- Tasks: Act as the key contact for public inquiries and manage community relations.
- Company: Join a local authority team dedicated to improving highways and infrastructure.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in your community through impactful infrastructure projects.
- Qualifications: Experience in public liaison or customer relations with strong communication skills.
- Other info: Opportunities for career growth in a collaborative team setting.
The predicted salary is between 35000 - 40000 £ per year.
We are seeking an experienced and proactive Public Liaison Officer to join our highways delivery team, working closely with a local authority to support the successful delivery of highway maintenance and improvement works. This is a highly visible, community-facing role where you will act as the key point of contact between residents, businesses, stakeholders, the local authority, and our operational teams. You will play a vital role in ensuring clear communication, managing expectations, and maintaining positive relationships throughout the lifecycle of highway works.
Key Responsibilities
- Act as the primary liaison between the public, local authority officers, elected members, and site teams
- Proactively communicate upcoming works, traffic management arrangements, and programme changes to residents and businesses
- Handle public enquiries, complaints, and concerns professionally, ensuring timely resolution and accurate record keeping
- Attend site visits, public meetings, stakeholder briefings, and community events as required
- Prepare and distribute communications including letters, notices, FAQs, newsletters, and digital updates
- Support the project and contract teams by providing community insight and feedback
- Ensure all engagement activities align with local authority standards and contract requirements
- Maintain detailed logs and reports on public interactions, issues, and resolutions
About You
You will be an excellent communicator with a calm, confident approach and a strong understanding of working within public-sector environments.
Essential
- Proven experience in a public liaison, communications, customer relations, or stakeholder engagement role
- Strong written and verbal communication skills
- Ability to manage challenging conversations with empathy and professionalism
- Organised, self‑motivated, and able to manage multiple priorities
- Full UK driving licence (if site visits are required)
Desirable
- Experience within highways, construction, utilities, or infrastructure projects
- Knowledge of working on local authority or public‑sector contracts
- Experience dealing with elected members, residents' groups, or community forums
Why Join Us?
- Be part of a collaborative team delivering vital infrastructure for local communities
- Work on meaningful projects that have a direct impact on the public
- Opportunities for professional development and career progression
- Competitive salary and benefits package
Public Liaison Officer in England employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Liaison Officer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the highways and infrastructure sector. Attend local events or community meetings where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Research local authorities and companies involved in infrastructure projects and reach out directly. A friendly email or call can go a long way in making a great first impression.
✨Tip Number 3
Show off your communication skills! Prepare a few examples of how you've successfully managed public inquiries or complaints in the past. Being able to demonstrate your experience in handling challenging conversations will set you apart from the competition.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Public Liaison Officer role. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Public Liaison Officer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Public Liaison Officer. Highlight your experience in public relations and stakeholder engagement, and don’t forget to mention any relevant projects you've worked on that align with highways or infrastructure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you’re the perfect fit for this community-facing role. Be sure to mention your proactive approach and how you handle challenging conversations.
Showcase Your Communication Skills: Since this role is all about clear communication, make sure your written application reflects that. Keep your language professional yet approachable, and ensure there are no typos or grammatical errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in the community!
How to prepare for a job interview at Carrington West
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Public Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing public enquiries and communicating effectively with stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled public relations or stakeholder engagement. Be ready to share these examples during the interview, highlighting how you managed challenging conversations or resolved complaints. This will showcase your skills and give the interviewer confidence in your abilities.
✨Practice Your Communication Skills
As a Public Liaison Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member, focusing on how you would explain complex information simply and effectively, just like you would when dealing with residents or businesses.
✨Show Your Community Spirit
This role is all about connecting with the community, so be prepared to discuss your understanding of local issues and how you can contribute positively. Research the area you'll be working in and think about how you can engage with residents and stakeholders. Showing that you care about the community will set you apart from other candidates.
