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For Companies At a Glance
- Tasks: Manage leasehold properties, ensuring compliance and excellent service for residents.
- Company: Join a dynamic council housing service focused on customer satisfaction.
- Benefits: Opportunity to make an immediate impact in a fast-paced environment.
- Other info: Great chance for career growth and professional development.
- Why this job: Be a key player in enhancing community living and resolving complex issues.
- Qualifications: Experience in leasehold management and strong knowledge of relevant laws required.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for an experienced and proactive Leasehold Manager to join a busy Housing Service on an interim basis. This is a key role focused on managing the council's leasehold and shared ownership portfolio - ensuring statutory compliance, financial accuracy, and excellent customer service to residents. You’ll take ownership of service charge management, lease compliance, and Section 20 consultation processes, while leading on the resolution of complex leasehold queries and disputes. This is an excellent opportunity for an experienced housing professional to make an immediate impact within a fast‑paced and customer‑focused environment.
The Role
- Lead on the management of leasehold and shared ownership properties, ensuring compliance with lease terms, legislation, and council policies.
- Prepare, review, and issue accurate annual service charge and major works invoices in line with statutory and contractual requirements.
- Manage Section 20 consultation processes for planned and major works, ensuring full legal compliance and effective communication with leaseholders.
- Handle complex leasehold enquiries, complaints, and disputes, working collaboratively with finance, legal, and technical teams.
- Monitor and recover service charge arrears, taking appropriate recovery action where necessary.
- Provide expert advice on leasehold matters to colleagues across the housing service and senior management.
- Represent the council at First‑Tier Tribunal hearings and other legal proceedings as required.
- Support continuous service improvement by identifying opportunities to streamline processes and enhance customer experience.
Key Requirements
- Proven experience managing leasehold or shared ownership portfolios within a local authority or housing association.
- Strong knowledge of leasehold law, including Section 20 consultation, service charge legislation, and the Landlord and Tenant Act 1985.
- Excellent numerical, analytical, and financial management skills.
- Confident communicator with the ability to handle challenging conversations and build effective relationships with leaseholders, contractors, and internal teams.
- Experience resolving disputes and representing cases at tribunal level desirable.
- Proficient in housing management systems and Microsoft Office applications.
- Ability to work independently, prioritise competing demands, and meet tight deadlines in a fast‑paced environment.
What You Need to Do Now
If you are interested in this role and meet the criteria above, please APPLY NOW and send us your application today.
Leasehold & Service Charge Manager in England employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold & Service Charge Manager in England
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on leasehold law and recent changes in legislation. Being able to discuss these topics confidently will show potential employers that you’re not just experienced, but also up-to-date with industry standards.
✨Tip Number 3
Practice your communication skills! Since this role involves handling complex queries and disputes, being able to articulate your thoughts clearly and effectively is key. Consider mock interviews or role-playing scenarios to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making an impact in the housing service.
We think you need these skills to ace Leasehold & Service Charge Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Leasehold & Service Charge Manager role. Highlight your experience with leasehold management, service charge invoicing, and any relevant legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled complex leasehold queries or improved customer service in previous positions. We love a good story!
Show Off Your Communication Skills: As a Leasehold Manager, you'll need to communicate effectively with various stakeholders. In your application, demonstrate your ability to handle challenging conversations and build relationships. We want to know you can represent us well!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Carrington West
✨Know Your Leasehold Law
Brush up on your knowledge of leasehold law, especially Section 20 consultation and the Landlord and Tenant Act 1985. Being able to discuss these topics confidently will show that you’re not just familiar with the role but also passionate about it.
✨Prepare for Complex Queries
Anticipate questions related to handling complex leasehold enquiries and disputes. Think of specific examples from your past experience where you successfully resolved issues, as this will demonstrate your problem-solving skills and ability to manage challenging situations.
✨Showcase Your Financial Skills
Since the role involves managing service charge invoices and financial accuracy, be ready to discuss your numerical and analytical skills. Bring examples of how you've managed budgets or improved financial processes in previous roles to highlight your expertise.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. This role requires excellent communication skills, so be prepared to discuss how you build relationships with leaseholders and collaborate with internal teams. A good rapport can make all the difference!