At a Glance
- Tasks: Lead a dynamic team to deliver top-notch repairs services and ensure customer satisfaction.
- Company: Join Enfield Council, a forward-thinking organisation dedicated to community service.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Engage with diverse stakeholders and enjoy a supportive work environment.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in managing teams and delivering high-quality customer service is essential.
The predicted salary is between 68500 - 70500 £ per year.
You will have leadership of the in-house, Direct Labour Organisation (DLO) repairs service (with turnover of approximately £5 million per annum) ensuring customer service excellence and achievement of performance KPI targets. Ensure that the requirement to provide a 24/7 service is effectively discharged including the necessary back up emergency support that may be needed to staff outside normal working hours.
Provide leadership, support and motivation to staff in the DLO ensuring that all staff are recruited, trained, managed, appraised and developed effectively in accordance with Enfield Council policies and procedures. Provide operational leadership to the DLO under, designing operational plans to translate the strategic objectives set by the head of department into tangible operational outcomes and service improvement.
You will be doing the following:
- Lead, manage and motivate the team to deliver high performance
- Ensure that corporate/departmental people practices are understood and implemented within your service
- Effectively manage budgets and projects within your service ensuring effective cost management and prioritisation
- Monitor and evaluate your team's performance and recommend areas for improvement based on evidence
- Coach and support staff to develop
- Recommend areas for service improvement based on relevant data and information
- Communicate effectively with elected members and other partners/stakeholders
- Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
- Build a culture of trust in your team
To succeed you will bring:
- Ability to engage, coach and motivate teams and set clear targets and expectations
- Evidence of high levels of customer service and satisfaction
- Experience of successfully managing performance and providing clear constructive feedback
- Experience of successfully implementing plans and projects to time and budget
- Ability to effectively plan and manage budgets and resources
- Demonstrates a good understanding of the political structure and role of elected members
- Ability to work collaboratively both with own service and across other services
- As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role
- Significant experience managing high value responsive repairs contracts, responsible for commercial and service quality objectives
- Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment
- Experience of and understanding of the importance of involving residents in management decisions and service delivery
- Knowledge of underlying health and safety and residents' safety regulations and other regulatory principles
- Experience of working in face-paced environment, with many competing priorities
- Ability to risk assess and make decisions
You will receive a salary £68,542 - £70,452 per year dependent on experience, together with a well-rounded benefits package.
Enfield Repairs Operations Manager in Enfield Town employer: Carrington West
Enfield Council is an exceptional employer, offering a dynamic work environment where leadership and teamwork are at the forefront of our operations. With a strong commitment to employee development, we provide comprehensive training and support, ensuring that our staff are equipped to excel in their roles while contributing to meaningful community service. Our inclusive culture fosters collaboration and trust, making Enfield a rewarding place to build a career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Enfield Repairs Operations Manager in Enfield Town
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Operations Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their goals, especially around customer service excellence and team leadership. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on answering questions about managing performance and delivering high-quality service. This will help you feel more confident when it’s time to impress the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. So, get that application in and let’s get you one step closer to landing that dream job!
We think you need these skills to ace Enfield Repairs Operations Manager in Enfield Town
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing high-value contracts and leading teams. We want to see how your skills align with the role of Enfield Repairs Operations Manager!
Showcase Your Leadership Skills:In your application, emphasise your ability to motivate and coach teams. Share specific examples of how you've led teams to achieve performance targets and improved customer satisfaction – we love a good success story!
Be Data-Driven:When discussing your past experiences, include data and evidence that demonstrate your impact on service improvement and budget management. We appreciate candidates who can back up their claims with solid results!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Carrington West
✨Know Your Numbers
Make sure you’re familiar with the financials related to the role, like the £5 million turnover. Be ready to discuss how you’ve managed budgets in the past and how you can ensure effective cost management in this position.
✨Showcase Your Leadership Style
Prepare examples of how you’ve motivated and developed teams in previous roles. Think about specific instances where your coaching led to improved performance or customer satisfaction, as this will resonate well with the interviewers.
✨Understand the Bigger Picture
Brush up on Enfield Council’s strategic objectives and how they translate into operational plans. Be prepared to discuss how you would align your team’s goals with these objectives to drive service improvement.
✨Communicate Effectively
Since you'll be interacting with various stakeholders, practice articulating your thoughts clearly and courteously. Prepare to demonstrate your understanding of the political structure and how you would engage with elected members and the public.
