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For Companies At a Glance
- Tasks: Manage customer relationships and support project teams in a hybrid role.
- Company: Join a leading contractor known for its commitment to customer service.
- Benefits: Enjoy a competitive salary of up to £35,000 and flexible working options.
- Why this job: Great opportunity to build skills in customer liaison and work with diverse teams.
- Qualifications: Strong communication skills and a full driving license are essential.
- Other info: You'll be part of a dynamic team with opportunities for training and community engagement.
Are you a Customer Liaison Officer looking for your next role?
We have an exciting opportunity with a leading contractor who are looking for a experienced Customer Liaison Officer on a contract basis, offering up to £35,000 per annum salary.
As the Customer Liaison Officer, you will report directly to the Customer Service Manager and support Project Teams while working with the Client Customer Teams. This is a hybrid role which will involve working from site as well as the office and at home.
Office locations will be Redhill and Hampton Court.
The majority of the time you will be managing your own workload, You will be expected to meet your colleagues and clients onsite and deal with customers face to face and over the telephone.
A full clean driving licence is essential for this role due to the locations of the sites.
Key Responsibilities:
- Build a solid working relationship with the Client Customer Team and Delivery Teams to create and deliver customer and stakeholder communications.
- Contribute to Team and Project meetings
- Help to deliver onsite customer training
- Support and attend customer drop-in sessions and community events with the Delivery Team and client
- Preparation and dissemination of daily, monthly and weekly reports
- Undertake training as and when required
- Placed on an Out Of Hours rota as a contact for emergencies.
Requirements:
- Strong Customer Liaison skills
- Be highly organised and able to prioritise own workload
- Ability to build rapport over the phone and in person
- Excellent communication skills
- IT skills particularly MS Word and Excel
- STEM Ambassador a bonus but not a requirement.
- Full driving licence
If interested, please do apply with you up to date CV and we will be in touch if successful.
Mario
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
Customer Liaison Officer employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Make sure to familiarize yourself with the specific projects and clients that the contractor works with. This knowledge will help you demonstrate your understanding of their needs during interviews.
✨Tip Number 2
Highlight your experience in building relationships with clients and stakeholders. Be ready to share specific examples of how you've successfully managed customer communications in previous roles.
✨Tip Number 3
Since this role involves a hybrid work environment, be prepared to discuss your strategies for managing your workload effectively while working both onsite and remotely.
✨Tip Number 4
Emphasize your IT skills, particularly in MS Word and Excel. Consider preparing a brief demonstration of how you use these tools to manage reports or customer data efficiently.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Customer Liaison Officer. Focus on relevant skills such as communication, organization, and customer relationship management that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your ability to build rapport with clients and your experience in managing workloads. Mention specific examples of how you've contributed to team success in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with MS Word and Excel. If you have experience as a STEM Ambassador, be sure to mention it as it could give you an edge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Liaison Officer.
How to prepare for a job interview at Carrington West
✨Showcase Your Customer Liaison Skills
Make sure to highlight your experience in building relationships with clients and stakeholders. Prepare specific examples of how you've successfully managed customer communications in previous roles.
✨Demonstrate Organizational Abilities
Since the role requires managing your own workload, be ready to discuss how you prioritize tasks. Share strategies or tools you use to stay organized and efficient.
✨Prepare for Face-to-Face Interactions
Given the hybrid nature of the role, practice your communication skills for both in-person and phone interactions. Think about how you can establish rapport quickly and effectively with clients.
✨Familiarize Yourself with Reporting
As you'll be preparing various reports, brush up on your IT skills, especially in MS Word and Excel. Be prepared to discuss any relevant experience you have with report preparation and data analysis.
