At a Glance
- Tasks: Lead a team to assess and process Crisis Payment applications for residents.
- Company: Join a busy local authority service in South East London.
- Benefits: Gain valuable experience in crisis support and welfare benefits.
- Other info: Office-based role with opportunities for future connections in the public sector.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in managing teams and understanding welfare benefits is essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Crisis & Resilience Fund Manager to join a busy local authority service in South East London on an initial 3-month contract. We are seeking a skilled manager with extensive experience of assessing and processing Discretionary Housing Payment (DHP) applications, alongside a strong understanding of welfare benefits, crisis support schemes, and discretionary financial assistance.
You will be a confident decision-maker with excellent judgement and a proven ability to lead high-performing teams in delivering consistent, resident-focused outcomes. The successful candidate will manage a frontline service responsible for assessing Crisis Payment and Housing Payment applications, ensuring decisions are lawful, evidence-based, and compliant with policy and funding guidance.
You will oversee quality assurance, appeals, complaints, performance monitoring, workflow management, and service resilience, while driving continuous improvement across processes and systems. You will work closely with internal teams and external partners to deliver coordinated support for residents, helping to maximise income, reduce repeat crises, and improve long-term stability.
This role is primarily office-based due to the frontline nature of the service. Regular office presence is essential to provide visible leadership, support operational delivery, respond to urgent issues, and ensure residents receive a responsive and effective service.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections.
Crisis & Resilience Fund Manager employer: Carrington West
Join a dynamic local authority service in South East London, where your expertise as a Crisis & Resilience Fund Manager will be valued in a supportive and collaborative work environment. We prioritise employee growth through continuous training and development opportunities, ensuring you can make a meaningful impact while enjoying a strong work-life balance. With a commitment to delivering resident-focused outcomes, you'll be part of a team that fosters innovation and resilience in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis & Resilience Fund Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the public sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits and crisis support schemes. We recommend practising common interview questions with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss examples of how you've led teams to deliver resident-focused outcomes. Highlighting your decision-making abilities will set you apart from other candidates.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you’re unsure about the specifics, sending in your CV can open doors to similar roles we’re constantly recruiting for across the UK.
We think you need these skills to ace Crisis & Resilience Fund Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Discretionary Housing Payments and crisis support schemes. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Decision-Making Skills:As a Crisis & Resilience Fund Manager, you'll need to demonstrate your confident decision-making abilities. Use specific examples in your application that illustrate your judgement and how you've led teams to achieve resident-focused outcomes.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re the right fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, we’re always on the lookout for talent, so even if this role isn’t quite right, we’d love to hear from you!
How to prepare for a job interview at Carrington West
✨Know Your Stuff
Make sure you brush up on your knowledge of Discretionary Housing Payments and welfare benefits. Familiarise yourself with the latest policies and guidelines, as well as any recent changes in legislation. This will show that you're not just experienced but also up-to-date and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Think about specific situations where you’ve driven improvements or resolved conflicts. Being able to articulate your leadership style and how it aligns with the role will set you apart from other candidates.
✨Demonstrate Decision-Making Ability
Be ready to discuss your approach to making tough decisions, especially in crisis situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your judgement and ability to make evidence-based decisions that comply with policy.
✨Engage with the Role's Frontline Nature
Since this role is office-based and involves direct interaction with residents, express your enthusiasm for being present and visible in the workplace. Share your thoughts on how you would foster a supportive environment for both staff and residents, ensuring effective service delivery.
