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For Companies At a Glance
- Tasks: Administer Council Tax billing and manage discounts, exemptions, and payment arrangements.
- Company: Join a busy Revenues service with a fully remote work culture.
- Benefits: Flexible working hours and the chance to make a real difference in your community.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a vital service that supports residents and ensures compliance with legislation.
- Qualifications: Experience in Council Tax billing and strong organisational skills are essential.
We're currently recruiting for an experienced Council Tax Billing Officer to join a busy Revenues service on a fully remote basis. This role will focus on the accurate and timely administration of Council Tax billing, ensuring compliance with legislation and maximising collection rates. The successful candidate will manage billing, discounts, exemptions and payment arrangements while providing support and advice to residents and stakeholders over the phone and in writing.
The Role
- Administer Council Tax billing in line with legislation and case law.
- Process discounts, exemptions, disregards and reductions.
- Assess applications and reviews following verification checks.
- Set up and manage payment arrangements including Direct Debits.
- Respond to customer enquiries via phone, email and written correspondence.
- Liaise with internal teams and external agencies regarding Council Tax matters.
- Maintain accurate records and work to performance targets and deadlines.
Key Requirements
- Experience working within a Revenues or Council Tax environment.
- Experience in Council Tax billing is essential.
- Experience using the MRI / Academy system is essential.
- Knowledge of Council Tax legislation and billing processes.
- Experience processing Council Tax accounts, discounts and exemptions.
- Strong organisational skills and ability to manage high volumes of work accurately.
- Good IT skills including Microsoft Office.
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Council Tax Billing Officer employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Billing Officer
✨Tip Number 1
Get to know the Council Tax landscape! Brush up on your knowledge of legislation and billing processes. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with residents and stakeholders, being able to convey information clearly and confidently is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Reach out to current or former Council Tax Billing Officers on LinkedIn. They can provide insights into the role and might even give you a heads-up about job openings. Plus, it’s always good to have connections in the industry!
✨Tip Number 4
Apply through our website! We’re constantly on the lookout for talented individuals like you. Even if this specific role isn’t the perfect fit, we have plenty of similar positions available across the UK, so don’t hesitate to send us your CV!
We think you need these skills to ace Council Tax Billing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Council Tax billing. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant expertise!
Showcase Your Knowledge: Since this role requires a solid understanding of Council Tax legislation, be sure to mention any specific knowledge or experience you have in this area. We love seeing candidates who are well-versed in the ins and outs of the billing process.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re always excited to hear from passionate candidates like you!
How to prepare for a job interview at Carrington West
✨Know Your Legislation
Make sure you brush up on Council Tax legislation and billing processes before the interview. Being able to discuss specific laws and how they apply to billing will show that you’re not just familiar with the role, but that you’re genuinely knowledgeable about the field.
✨Showcase Your Experience
Prepare to talk about your previous experience in a Revenues or Council Tax environment. Have specific examples ready that highlight your skills in managing billing, discounts, and exemptions. This will help demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since the role involves responding to customer enquiries, practice articulating your thoughts clearly and concisely. Think about how you would explain complex billing issues to residents who may not be familiar with the terminology. This will showcase your ability to communicate effectively.
✨Familiarise Yourself with the Systems
If you have experience using the MRI / Academy system, be prepared to discuss it. If not, do a bit of research on these systems and be ready to explain how you would adapt to new software. Showing that you’re tech-savvy can give you an edge in the interview.