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- Tasks: Manage correspondence and appeals related to parking enforcement with attention to detail.
- Company: Join a London local authority dedicated to efficient parking management.
- Benefits: Enjoy a contract role with potential for future opportunities across the UK.
- Other info: Open to discussing various levels of roles in the traffic and parking sector.
- Why this job: Make a real impact in public service while developing your communication skills.
- Qualifications: Previous parking experience is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Correspondence and Appeals Officer – Parking Enforcement We are recruiting on behalf of a London local authority for an experienced Correspondence and Appeals Officer to join their Parking Enforcement team on a contract basis. In this role, you will be responsible for managing all incoming and outgoing correspondence related to Penalty Charge Notices (PCNs), including representations and appeals. This is a key position requiring strong attention to detail, excellent communication skills, and a sound understanding of enforcement processes. Key Responsibilities: ·Handle written correspondence from motorists, enforcement agents, and stakeholders concerning PCNs, permits, and related matters ·Process formal representations and appeals in line with statutory requirements and council procedures ·Review case files, evidence, and documentation to assess appeals and draft accurate, impartial responses ·Sort, index, and scan incoming correspondence; process payments in accordance with financial protocols ·Ensure all decisions comply with Traffic Management legislation, data protection laws, and internal policies ·Maintain accurate case records and contribute to performance reporting ·Work collaboratively with internal departments and external partners including Chipside, enforcement agencies, and adjudication services ·Provide clear, empathetic, and professional responses to public queries to support confidence in the enforcement process You must have Parking experience to be considered for this position What you need to do now: If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy, please contact Phoebe at Carrington West on (phone number removed) / (url removed) Footnote: If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current job for now, we always welcome calls from Highways, Traffic & Parking professionals keen to make their introductions for future months or years. Our specialist team has a combined 70+ years\’ experience in this market. Please call Phoebe at Carrington West on (phone number removed) for more information. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us
Correspondence & Appeals Officer (Parking Enforcement) employer: Carrington West
Contact Detail:
Carrington West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Correspondence & Appeals Officer (Parking Enforcement)
✨Tip Number 1
Familiarise yourself with the specific legislation and regulations surrounding Parking Enforcement. Understanding the legal framework will not only help you in the role but also demonstrate your commitment and knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals already working in Parking Enforcement or related fields. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle various scenarios related to appeals and correspondence. This will help you articulate your thought process and problem-solving skills effectively.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all your interactions, whether it's through emails or phone calls. This is crucial for a role that involves managing correspondence and responding to public queries.
We think you need these skills to ace Correspondence & Appeals Officer (Parking Enforcement)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Correspondence & Appeals Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling correspondence related to Penalty Charge Notices and processing appeals.
Tailor Your CV: Highlight your relevant experience in parking enforcement and any previous roles that involved managing correspondence or appeals. Use specific examples to demonstrate your attention to detail and communication skills, which are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements of the role. Emphasise your understanding of enforcement processes and your ability to provide clear and empathetic responses to public queries. Make it personal and show your enthusiasm for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is professional and polished, as attention to detail is a critical aspect of the role.
How to prepare for a job interview at Carrington West
✨Know Your Legislation
Familiarise yourself with Traffic Management legislation and data protection laws relevant to parking enforcement. This knowledge will demonstrate your understanding of the legal framework surrounding the role and show that you can make informed decisions.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with stakeholders in previous roles. Highlight your ability to provide clear, empathetic responses to public queries, as this is crucial for maintaining confidence in the enforcement process.
✨Attention to Detail is Key
Be ready to discuss how you ensure accuracy in your work, especially when reviewing case files and drafting responses. Mention any specific methods or tools you use to maintain high standards in your correspondence.
✨Demonstrate Team Collaboration
Think of instances where you've worked collaboratively with internal departments or external partners. Emphasising your teamwork skills will show that you can contribute positively to the Parking Enforcement team.